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- Tasks: Build positive relationships with residents and support them during home refurbishments.
- Company: Join a modern, forward-thinking contractor focused on community impact.
- Benefits: Competitive pay, full-time hours, and hands-on training provided.
- Other info: Opportunity to work across multiple locations and develop your career.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: A clean driving licence and a passion for customer service.
The predicted salary is between 30000 - 36000 £ per year.
Covering Sheffield with travel to Doncaster, Rotherham, Hull, Leeds and Halifax.
Full time, temporary (around 10 weeks) £15.00 - £18.00 per hour (37.5 hour week).
We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Sheffield and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.
Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business that believes the strengths, skills and personalities of their people are the key to the group's success.
Please apply online now, or call Lucy on 07943 388003!
Locations
Customer Liaison Officer in Sheffield, Yorkshire employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Sheffield, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Customer Liaison Officer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get familiar with the local area! Since this role covers Sheffield and surrounding areas, take some time to learn about the neighbourhoods and their specific needs. This will help you build rapport with residents and show that you genuinely care about their community.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you'll be the go-to person for tenants. Role-play common scenarios with friends or family to get comfortable handling queries and complaints effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application for the Customer Liaison Officer position. Plus, it shows you're serious about joining our team and ready to make a difference in the community.
We think you need these skills to ace Customer Liaison Officer in Sheffield, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight any relevant experience in social housing or customer service, and don’t forget to mention your driving licence and vehicle!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in social housing and how your skills can help us build positive relationships with residents.
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is key. In your application, give examples of how you've effectively resolved complaints or queries in the past. We want to see your proactive approach!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer and the specifics of social housing projects. Brush up on the Decent Homes programme and be ready to discuss how you would handle tenant queries and complaints.
✨Show Your People Skills
This role is all about building relationships, so be prepared to share examples of how you've successfully interacted with customers or clients in the past. Highlight your communication skills and any experience you have in conflict resolution.
✨Be Ready to Discuss Travel
Since the job involves travel across various locations, be ready to talk about your driving experience and how you plan to manage your time effectively while visiting different properties. Mention your own vehicle and any relevant logistics.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to tenant relations and their planned works. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.