At a Glance
- Tasks: Build strong relationships with residents and support them during housing projects.
- Company: Join a modern, forward-thinking contractor in social housing.
- Benefits: Competitive salary, car allowance, and mileage covered.
- Other info: Opportunity to lead a team and grow within a supportive environment.
- Why this job: Make a real difference in people's lives through housing improvements.
- Qualifications: Experience in social housing and strong communication skills required.
We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
Key Responsibilities include:
- Providing guidance and support to a team of RLO's as well as supporting the Project Manager
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Kitchen and bathroom scheme and voids experience
- Some External Works
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
Salary & Benefits
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
For more info please apply online.
Senior Resident Liaison Officer employer: Howells Solutions Limited
Join a modern and forward-thinking company that values the strengths and skills of its employees, making it an excellent employer for those seeking a meaningful career in social housing. With a focus on employee growth and a supportive work culture, you will have the opportunity to develop your skills while making a positive impact in North West London communities. Enjoy competitive benefits, including a salary of £40,000 with a car allowance, as you work closely with residents and contribute to essential refurbishment projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their recent works and be ready to discuss how your experience aligns with their needs, especially in planned maintenance and tenant relations.
✨Tip Number 3
Showcase your soft skills! As a Senior Resident Liaison Officer, communication is key. Be ready to demonstrate your ability to resolve complaints and build relationships during interviews. Share examples of how you've successfully managed tenant queries in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Resident Liaison Officer role. Highlight your experience in social housing and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with tenant relations and project management.
Showcase Your Communication Skills:As a Senior Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively resolved complaints or built relationships with residents. We love to see real-life examples!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our forward-thinking team!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Senior Resident Liaison Officer. Brush up on your knowledge of social housing, planned maintenance projects, and the Decent Homes programme. This will help you answer questions confidently and show that you’re the right fit for the role.
✨Showcase Your People Skills
Since this role is all about building relationships with residents, be prepared to share examples of how you've successfully managed tenant interactions in the past. Highlight your ability to resolve complaints and queries efficiently, as well as any experience you have in chairing meetings or working with neighbourhood housing associations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to resident liaison and their planned maintenance projects. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
✨Dress the Part
Even though it’s a practical role, first impressions matter. Dress smartly and professionally for your interview. It reflects your seriousness about the position and sets a positive tone for the conversation.
