At a Glance
- Tasks: Lead a team to ensure top-notch customer service in social housing repairs.
- Company: Join a leading contractor in the social housing sector.
- Benefits: Competitive hourly rate and opportunities for career growth.
- Other info: Dynamic role with potential for permanent placement.
- Why this job: Make a real difference in people's lives through exceptional service.
- Qualifications: Experience in social housing and strong people management skills.
Repairs & Maintenance Based in Kingston
Full-Time, Temporary position 3-6 months
Hourly Rate: £14.50-£16.30 an hour
We are working with a leading Social Housing contractor to recruit a proactive and experienced Senior Planner to join their team, to be based in their office in Kingston. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.
As the Senior Planner, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning/scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.
Key Criteria:
- Previous experience in social housing repairs and maintenance
- Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
- Experience driving customer service best practice and complaint resolution
- Strong people management skills
- Advanced IT Skills including planning software
- Ability to lead, influence and direct a team
- Ability to build and nurture strong working relationships with colleagues based at other sites/offices
This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.
For more information and your chance of securing this role please apply online now or call Meg on 07984 974707!
Senior Planner - Social Housing employer: Howells Solutions Limited
Join a leading Social Housing contractor in Kingston, where you will be part of a dynamic team dedicated to delivering exceptional customer service in Repairs & Maintenance. With a strong focus on employee development, we offer a supportive work culture that encourages growth and innovation, making it an ideal environment for those looking to advance their careers in the social housing sector.
