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- Tasks: Build positive relationships with residents and support them during home refurbishments.
- Company: Join a modern, forward-thinking contractor in social housing.
- Benefits: Competitive pay, full-time hours, and potential for extension.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills; driving licence and vehicle preferred.
- Other info: Training provided; great opportunity for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Sheffield, Rotherham and Doncaster.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.
Key Responsibilities include:- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
Please apply online now, or call Meg on 07984 974707!
Resident Liaison Officer in Rotherham employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Rotherham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who have worked as Customer Liaison Officers. They can give you insider tips and might even know about job openings before they're advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to social housing and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight your ability to build relationships and resolve conflicts. Use examples from past experiences to demonstrate how you've successfully managed tenant queries.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Resident Liaison Officer in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight any relevant experience you have in customer service or social housing, and don’t forget to mention your communication skills – they’re key for this job!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in social housing and how your background makes you a great fit for the team. Keep it friendly and professional.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved issues in the past. This role is all about dealing with queries and complaints, so showing us that you can handle challenges will really make you stand out.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer in social housing. Familiarise yourself with the Decent Homes programme and any planned maintenance projects. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As this role involves building relationships with residents, be prepared to discuss your experience in customer service or conflict resolution. Think of specific examples where you've successfully handled complaints or queries, as this will demonstrate your ability to manage tenant relationships effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the team you'll be working with, and how success is measured in this role. This shows that you're engaged and serious about finding the right fit for both you and the employer.
✨Dress the Part
Even though this is a temporary position, first impressions matter. Dress smartly and professionally for your interview. It reflects your seriousness about the role and helps set a positive tone for the conversation.
