At a Glance
- Tasks: Build strong relationships with residents and support them during housing refurbishments.
- Company: Join a modern contractor focused on social housing projects in Yorkshire.
- Benefits: Competitive hourly rate, full-time hours, and potential for extension.
- Other info: Dynamic role with training provided and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working on meaningful housing projects.
- Qualifications: Strong communication skills; driving licence and vehicle preferred but not essential.
Resident Liaison Officer - Social Housing Planned Works
Covering Yorkshire - areas include Rotherham, Doncaster, Bradford, Leeds, Hull, Selby, York, and Scarborough.
Full time, temporary (4 weeks with the possibility to extend)
£15.00 - £18.00 per hour (37.5 hour week)
We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned works within Social Housing properties in Yorkshire.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group\'s success.
Please apply online now, or call Lucy on 07943 388003!
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Resident Liaison Officer in Peterborough employer: Howells Solutions Limited
Join a modern and forward-thinking company that values the strengths and skills of its employees, making it an excellent employer for those seeking meaningful work in social housing. With a focus on employee growth and development, you will have the opportunity to build positive relationships with residents while contributing to vital refurbishment projects across Yorkshire. Enjoy a supportive work culture that prioritises collaboration and community engagement, ensuring your role as a Resident Liaison Officer is both rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get familiar with the local area! Since this role covers Yorkshire, brush up on your knowledge of Rotherham, Doncaster, and the other areas mentioned. This will help you connect better with residents and show that you’re genuinely interested in their community.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to handle queries and complaints effectively. Role-play with a friend or family member to get comfortable with addressing concerns and providing information clearly.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that job. Plus, applying directly shows your enthusiasm and commitment to joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Liaison Officer in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Resident Liaison Officer role. Highlight any relevant experience in social housing or customer service, as this will show us you understand the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with residents and how you can contribute to positive relationships during planned works. Keep it friendly and professional!
Showcase Your Communication Skills:As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively resolved issues or communicated with clients in the past. This will help us see your potential in handling tenant queries.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Resident Liaison Officer. Understand the Decent Homes programme and be ready to discuss how you would handle tenant queries and complaints. This shows that you're proactive and genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about building relationships, think of examples from your past experiences where you've successfully managed relationships or resolved conflicts. Be prepared to share these stories during the interview to demonstrate your interpersonal skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an unhappy tenant. Practice your responses to these scenarios, focusing on how you would communicate effectively and resolve issues quickly. This will highlight your problem-solving abilities.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
