At a Glance
- Tasks: Build strong relationships with tenants and support them during refurbishment projects.
- Company: Howells Solutions Limited, dedicated to improving social housing.
- Benefits: Competitive pay, full-time hours, and the chance to make a difference.
- Other info: Opportunity to travel across Sheffield and surrounding areas.
- Why this job: Be the voice for tenants and help transform their living spaces.
- Qualifications: Excellent customer service skills and a full clean driving licence.
The predicted salary is between 30000 - 37440 € per year.
Howells Solutions Limited is seeking a proactive Customer Liaison Officer for social housing planned works in Sheffield and surrounding areas. The role includes developing positive tenant relationships, providing support during refurbishment projects, and resolving complaints.
Ideal candidates will possess:
- Excellent customer service skills
- A full clean driving licence with their own vehicle
This is a full-time, temporary position offering £15.00 - £18.00 per hour, requiring travel across the region.
Resident Liaison Lead – Planned Social Housing Works employer: Howells Solutions Limited
Howells Solutions Limited is an excellent employer, offering a supportive work culture that prioritises employee development and community engagement. With a focus on social housing projects in Sheffield, employees benefit from meaningful work that directly impacts local communities, alongside competitive pay and opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Lead – Planned Social Housing Works
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and tenant relations. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your driving skills! Since having a full clean driving licence is essential, make sure to mention any relevant experience that highlights your reliability and ability to travel across the region.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resident Liaison Lead – Planned Social Housing Works
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've developed positive relationships and resolved issues in the past, especially in similar roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Resident Liaison Lead role. We love seeing candidates who put in the effort!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer in social housing. Familiarise yourself with common refurbishment processes and the challenges tenants face during these projects. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building positive relationships with tenants, be ready to share examples of how you've successfully managed customer interactions in the past. Think of specific situations where you resolved complaints or improved tenant satisfaction, as this will highlight your customer service skills.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to tenant complaints or project delays. Practice your responses by thinking through how you would handle these scenarios, focusing on communication, empathy, and problem-solving. This will show that you're proactive and capable of handling the challenges of the role.
✨Plan Your Travel Logistics
Since the job requires travel across Sheffield and surrounding areas, be prepared to discuss your driving experience and how you'll manage your time effectively. Mention your full clean driving licence and your own vehicle, as this will reassure them that you're ready to hit the ground running.
