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- Tasks: Manage resident inquiries and complaints to ensure customer satisfaction.
- Company: Leading social housing contractor focused on community engagement.
- Benefits: Full-time role with competitive salary and supportive work environment.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: Experience in complaint handling and strong written communication skills.
- Other info: Office-based role in Stratford with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading social housing contractor is seeking a full-time Resident Liaison Officer to manage customer satisfaction and complaints. This office-based role in Stratford involves responding to resident inquiries, maintaining complaint logs, and ensuring effective communication with tenants and clients.
Ideal candidates will have experience in complaint handling and a background in working with local authorities or housing providers. A strong ability to manage written communications is essential, alongside delivering successful outcomes under pressure.
Resident Liaison & Complaints Specialist (Social Housing) employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison & Complaints Specialist (Social Housing)
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Resident Liaison roles and practice your responses. We want you to showcase your complaint handling skills and ability to communicate effectively under pressure.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let's get you that job!
We think you need these skills to ace Resident Liaison & Complaints Specialist (Social Housing)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison & Complaints Specialist role. Highlight your experience in complaint handling and any relevant work with local authorities or housing providers. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of written communication, be sure to demonstrate your ability to manage written correspondence effectively. Use clear, concise language and make sure your application is free from typos. We love a well-presented application!
Provide Examples: When discussing your experience, give specific examples of how you've successfully managed complaints or improved customer satisfaction in the past. We’re keen to see how you’ve delivered successful outcomes under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Familiarise yourself with the social housing sector and the specific challenges it faces. Understand the role of a Resident Liaison Officer and be ready to discuss how your experience aligns with managing customer satisfaction and handling complaints.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples that demonstrate your ability to manage written communications and resolve conflicts. Think about times when you successfully handled resident inquiries or complaints and be ready to share those stories.
✨Stay Calm Under Pressure
This job involves delivering successful outcomes under pressure, so be prepared to discuss how you handle stressful situations. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Research the Company
Take some time to learn about the contractor's values, recent projects, and their approach to resident engagement. This will not only help you tailor your answers but also show your genuine interest in the role and the company.
