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- Tasks: Build strong relationships with residents and support them during home refurbishments.
- Company: Join a modern, forward-thinking contractor in social housing.
- Benefits: Competitive hourly rate, full-time hours, and a dynamic work environment.
- Why this job: Make a real difference in people's lives while enhancing your communication skills.
- Qualifications: Experience in social housing and a full clean driving licence required.
- Other info: Great opportunity for career growth and to work on impactful projects.
We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned works contract within Social Housing based around the Peterborough and Huntingdon area.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal.
Key Responsibilities include:- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
Please apply online now, or call Meg for more information.
Resident Liaison Officer - Social Housing in Peterborough employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Social Housing in Peterborough
✨Tip Number 1
Get to know the company! Research their values and recent projects, especially in social housing. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. As a Resident Liaison Officer, you'll be dealing with residents and contractors alike. Role-play common scenarios with a friend to boost your confidence and prepare for any questions they might throw at you.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the company really values in a candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Liaison Officer - Social Housing in Peterborough
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role and how your experience aligns with the responsibilities outlined.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to highlight relevant experience, especially in social housing and planned works. Show us why you’re the perfect fit for this Resident Liaison Officer role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Liaison Officer in social housing. Familiarise yourself with the Decent Homes programme and any planned maintenance projects relevant to the area. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Resident Liaison Officer, building relationships is key. Prepare examples from your past experiences where you've successfully resolved complaints or built rapport with residents. This will demonstrate your ability to handle tenant queries effectively and maintain positive relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, like a tenant unhappy with refurbishment work. Practising these scenarios can help you articulate your problem-solving skills and show your proactive approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
