At a Glance
- Tasks: Support residents and ensure smooth communication during refurbishment projects.
- Company: Leading Social Housing contractor with a focus on community engagement.
- Benefits: Competitive salary, mileage allowance, and opportunities for career growth.
- Other info: Join a dynamic team and learn from experienced professionals in a supportive environment.
- Why this job: Make a difference in people's lives while developing valuable customer service skills.
- Qualifications: Great communication skills and a valid UK driving license required.
The predicted salary is between 30000 - 32000 £ per year.
Trainee Resident Liaison Officer / Customer Care Officer
Full time, permanent
£30,000 - £32,000 per annum including allowance + mileage
Multiple roles covering North West London and surrounding areas
8am - 5pm (1 hour lunch)
We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license and own vehicle are essential for this role.
You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO, learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams.
Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role.
Main Responsibilities/Duties Include:- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades
- Liaise with site management staff to enable the flow of information between all parties
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
- Arrange appointment for surveys and works
- Previous customer service experience
- Excellent organisational skills
- Excellent communication skills
- Ability to work to tight deadlines
- Ability to work remotely as well as part of a team
- Professional attitude and approach to work
- Ability to competently operate MS office (Word & Excel)
- Current and Valid UK driving license
- Self-starter and highly motivated
If you are interested, please apply online now, or call Dave for more information.
Trainee RLO - M4 Corridor in London employer: Howells Solutions Limited
Join a leading Social Housing contractor as a Trainee Resident Liaison Officer and become part of a supportive team dedicated to enhancing community living in North West London. With a strong emphasis on employee development, you will receive hands-on training while enjoying a collaborative work culture that values your input and fosters growth. Benefit from a competitive salary, mileage allowance, and the opportunity to make a meaningful impact in the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee RLO - M4 Corridor in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your customer service skills can benefit their team, especially in a fast-paced environment like social housing.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with various stakeholders, role-play common scenarios with friends or family to build confidence in your responses and approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take on the challenges of the role.
We think you need these skills to ace Trainee RLO - M4 Corridor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled challenging situations and provided excellent support to clients or customers in the past.
Tailor Your CV and Cover Letter:Don’t just send out a generic CV! We recommend tailoring your CV and cover letter to match the job description. Use keywords from the listing to show that you’re a perfect fit for the Trainee RLO role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you the right candidate for us.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to consider your application!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Trainee Resident Liaison Officer does. Familiarise yourself with the responsibilities and how they relate to customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role heavily relies on customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or improved customer satisfaction, as these stories will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational skills, so be ready to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, especially in fast-paced environments. This will highlight your ability to handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and the projects you'll be involved in. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
