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- Tasks: Handle and resolve complaints in social housing repairs and maintenance.
- Company: Leading contractor in the social housing sector with a strong reputation.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a difference by improving tenant experiences and resolving issues.
- Qualifications: Strong communication skills and experience in complaint handling.
- Other info: Join a dedicated team focused on community support and satisfaction.
The predicted salary is between 25000 - 36000 £ per year.
We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames.
In this role, you will be responsible for handling Stage 1 and Stage 2 complaints.
Have you got what it takes to succeed? The following information should be read carefully by all candidates.
Complaints Handler in Kingston employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Kingston
✨Tip Number 1
Make sure you know the ins and outs of the complaints process in social housing. Brush up on common issues and resolutions so you can show off your knowledge during interviews.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to convey empathy and clarity. Role-play with a friend or use our resources to nail those tricky conversations.
✨Tip Number 3
Network like a pro! Connect with current employees in the field on LinkedIn or attend local housing events. It’s a great way to get insider info and maybe even a referral.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Complaints Handler in Kingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your relevant experience in handling complaints, especially in repairs and maintenance, to show us you’re the right fit.
Showcase Your Skills: We want to see your problem-solving skills shine through! Use specific examples from your past experiences where you successfully resolved complaints or improved processes. This will help us understand how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you want to join us in Kingston upon Thames.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Handler in the context of repairs and maintenance. Familiarise yourself with common complaints in social housing and think about how you would handle them. This will show your potential employer that you're serious about the position.
✨Show Empathy
As a Complaints Officer, you'll need to demonstrate strong interpersonal skills. Prepare examples of how you've handled difficult situations in the past, focusing on your ability to empathise with customers. This will highlight your suitability for the role and your understanding of the importance of customer service.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This not only shows respect but also reflects the skills needed to effectively manage complaints. You might even want to ask clarifying questions to demonstrate your engagement.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or specific challenges faced by the complaints team. This shows your interest in the role and helps you assess if it's the right fit for you.