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- Tasks: Support residents by addressing complaints and ensuring satisfaction with repairs.
- Company: Leading Social Housing Contractor focused on community and customer care.
- Benefits: £30k salary, company van, fuel card, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service and knowledge of housing services is essential.
- Other info: Join a modern team that values your strengths and offers career growth.
The predicted salary is between 24000 - 36000 £ per year.
Full-Time, permanent position based in Hastings.
Salary: £30k + company van and fuel card.
We are recruiting for a leading Social Housing Contractor who are currently looking for a Complaints/Resident Liaison Officer to join their Repairs and Maintenance team in Hastings.
Duties:
- Customer Care and Dis-satisfaction response.
- Visiting tenants in their homes and advising them on when and what work is being carried out.
- Act as the main point of contact and deal with any problems/queries that the tenant may have.
- Contacting neighbourhood housing associations and establishing working relations with them.
- Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes.
- Complete pre and post inspections of properties.
- Liaise with Housing Ombudsmen when required.
- Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service.
- Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction.
- Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager.
Key Experience:
- Experience of working within a customer services environment is essential.
- Previous experience of working with Local Authorities or Registered Housing Providers is essential.
- Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential.
- Knowledge of Reactive Maintenance Services.
Salary & benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. This is a permanent, full time role for which you will receive a salary of £30k.
For more information, please apply online now, or call Meg for more information.
Complaints/Resident Liaison Officer in Hastings employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints/Resident Liaison Officer in Hastings
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their values, especially around customer care and complaints handling. Be ready to share examples of how you've successfully resolved issues in the past.
✨Tip Number 3
Show your passion for helping residents! When you get the chance to chat with potential employers, let them know why you care about making a difference in people's lives through effective communication and problem-solving.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making an impact in the community.
We think you need these skills to ace Complaints/Resident Liaison Officer in Hastings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints/Resident Liaison Officer role. Highlight your customer service experience and any relevant work with local authorities or housing providers. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, be sure to mention specific examples of how you've handled complaints or resolved issues in the past. We’re looking for someone who can think on their feet and deliver successful outcomes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you understand the role of a Complaints/Resident Liaison Officer inside out. Familiarise yourself with the key responsibilities, like customer care and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in customer service and dealing with complaints. Think about times when you resolved issues effectively or improved a process. This will help you stand out as someone who can handle the challenges of the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You might even want to practice this skill beforehand with a friend or family member to get comfortable with it.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the company culture, how they measure success in the role, or what challenges the team is currently facing. It shows that you're engaged and serious about the opportunity.
