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- Tasks: Support residents during refurbishment projects and ensure smooth communication between tenants and site teams.
- Company: Join a leading Social Housing contractor with a focus on community impact.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Fast-paced role with a supportive team environment and career advancement potential.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 26000 £ per year.
Full time, permanent
£24,000 - £26,000 per annum plus car allowance and mileage
Role will be based in Guildford, Camberley and surrounding areas.
We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role.
You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams.
Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades.
Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues. Arrange appointment for surveys and works.
Previous Experience and Qualifications:
- Previous customer service experience
- Excellent organisational skills
- Excellent communication skills
- Ability to work to tight deadlines
- Ability to work remotely as well as part of a team
- Professional attitude and approach to work
- Ability to competently operate MS office (Word & Excel)
- Current and Valid UK driving license
- Self-starter and highly motivated
If you are interested please apply online now, or call Meg on 07984 974707 for more information.
Social Care Liaison Officer in Guildford employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Care Liaison Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects in Guildford and Camberley. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute.
✨Tip Number 3
Practice your communication skills! As a Social Care Liaison Officer, you'll need to be the bridge between tenants and site teams. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Social Care Liaison Officer in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. We want to see how you can bring your unique flair to the role of a Social Care Liaison Officer!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about social housing and how your previous experiences make you the perfect fit for this role. Keep it engaging and personal!
Show Off Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language to show us you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Trainee Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as customer service, communication with stakeholders, and the importance of collaboration on site. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, prepare examples from your previous experience where you've excelled in customer service. Think about situations where you resolved issues or improved client satisfaction. This will demonstrate your ability to be the face of the business and effectively liaise with tenants.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and specific projects you'll be involved in. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you present your experiences and respond to questions. This will help you feel more at ease during the actual interview.