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- Tasks: Build positive relationships with residents and support them during maintenance projects.
- Company: Join a leading contractor in social housing with a focus on community.
- Benefits: Competitive hourly rate, full-time hours, and potential for long-term work.
- Other info: Opportunity for training and career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills; driving licence preferred but not essential.
The predicted salary is between 30000 - 35000 £ per year.
Based in Basildon, this is a full-time, temporary position (ongoing, likely to be up to 12 months) with a pay rate of £15.20 - £17.20 per hour (40 hour week). We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing.
This role involves developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
Resident Liaison Officer - Temp in Essex employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Temp in Essex
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their projects, especially in planned maintenance. Be ready to discuss how your experience aligns with their needs and how you can build positive relationships with residents.
✨Tip Number 3
Show off your communication skills! As a Resident Liaison Officer, you'll need to connect with tenants effectively. Practice explaining complex information simply and clearly, so you can demonstrate this during interviews.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Resident Liaison Officer - Temp in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight any relevant experience you have in social housing or customer service, and don’t forget to mention your ability to build relationships with residents!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with the responsibilities listed in the job description. Keep it friendly and professional!
Showcase Your Communication Skills: As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively communicated with clients or residents in the past. This will show us that you’re the right fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place quickly. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer and the specifics of social housing planned works. Familiarise yourself with the Decent Homes programme and any relevant legislation. This will show that you're not just interested in the job, but that you’re genuinely invested in making a difference.
✨Showcase Your People Skills
As a Resident Liaison Officer, you'll be dealing with residents daily. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. Think about times when you’ve turned a dissatisfied resident into a happy one – those stories will resonate well!
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a complaint from a resident. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would maintain a positive relationship with residents during challenging times.
✨Dress the Part
While it’s important to be comfortable, remember that first impressions count! Dress smartly to convey professionalism. You want to reflect the values of the company and show that you take the opportunity seriously.