At a Glance
- Tasks: Lead a team to deliver exceptional customer service in social housing repairs.
- Company: Join a leading contractor in the Social Housing sector.
- Benefits: Competitive salary, full-time role, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on community impact.
- Why this job: Make a difference in people's lives through effective service management.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 45000 - 45000 € per year.
If you want to know about the requirements for this role, read on for all the relevant information.
Based near Surbiton
Full-Time, permanent
Salary: £40,000 - £48,000 DOE
We are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Service Manager to join their growing team located near Surbiton.
This is an excellent opportunity for an experienced professional.
Customer Service Manager employer: Howells Solutions Limited
Join a dynamic team dedicated to enhancing the lives of residents in social housing through exceptional service and support. With a strong focus on employee development, we offer comprehensive training and growth opportunities, fostering a collaborative work culture that values innovation and teamwork. Located near Surbiton, our company provides a supportive environment where your contributions are recognised and rewarded, making it an ideal place for those seeking meaningful and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their customer service excellence.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service scenarios. We all know that being able to demonstrate your problem-solving skills is key in this field!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in social housing. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Relevant Experience:When filling out your application, focus on your previous roles that relate to customer service management. We love seeing real examples of how you've handled challenges and improved customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of social housing repairs and maintenance. Brush up on relevant legislation and best practices in customer service. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer service teams or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This helps demonstrate your problem-solving skills and leadership abilities.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Dress the Part
Even though it’s a customer service role, first impressions matter. Dress smartly and professionally to convey that you take the opportunity seriously. A polished appearance can boost your confidence and set a positive tone for the interview.
