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- Tasks: Lead a team to manage reactive repairs and maintenance in social housing.
- Company: Join an innovative, award-winning contractor in social housing repairs.
- Benefits: Enjoy a competitive salary up to 55k plus a comprehensive package.
- Why this job: Make a real impact on resident satisfaction and property quality.
- Qualifications: Experience in management and knowledge of housing standards required.
- Other info: Based in Croydon, this is a permanent role with growth opportunities.
The predicted salary is between 39600 - 66000 £ per year.
Contracts Manager/Repairs Manager – Social Housing Up to 55k plus package – Permanent Based in Croydon Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Croydon. The key function of this role is to manage the team of Managers, Supervisors and trades delivering the repairs service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client’s properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client’s business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client’s values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.Please apply online or call Mia on (phone number removed)
Contract Manager - Reactive Maintenance employer: Howells Solutions Limited
Contact Detail:
Howells Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Reactive Maintenance
✨Tip Number 1
Familiarize yourself with the specific housing and quality standards relevant to social housing. Understanding these standards will help you demonstrate your knowledge during interviews and show that you're committed to maintaining high-quality service.
✨Tip Number 2
Highlight your experience in managing teams and delivering repairs services. Be ready to discuss specific examples of how you've led teams to achieve performance targets and improve resident satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your approach to handling complaints and escalations. Share strategies you've implemented in the past to resolve issues effectively while maintaining strong relationships with stakeholders and residents.
✨Tip Number 4
Showcase your financial management skills, particularly in relation to maintenance budgets. Be prepared to provide examples of how you've maximized cost-effectiveness while ensuring compliance with statutory and regulatory provisions.
We think you need these skills to ace Contract Manager - Reactive Maintenance
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contract Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in managing repairs and maintenance teams, particularly in social housing. Use specific examples that demonstrate your ability to meet quality standards and manage budgets effectively.
Showcase Your Leadership Skills: Since the role involves leading a team, make sure to include examples of your leadership experience. Discuss how you've successfully managed teams, resolved conflicts, and improved service delivery in past roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific needs of the company. Mention how your values align with theirs and how you can contribute to their mission of providing high-quality repairs and maintenance services.
How to prepare for a job interview at Howells Solutions Limited
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Contracts Manager in reactive maintenance. Familiarize yourself with the key performance indicators and how they relate to resident satisfaction and business performance.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead teams effectively. Discuss your experience managing managers, supervisors, and tradespeople, and how you ensure high-quality service delivery.
✨Prepare for Scenario Questions
Expect questions about handling complaints and escalations, especially regarding disrepairs and Environmental Health Notices. Think of specific instances where you successfully resolved issues and improved service quality.
✨Highlight Financial Acumen
Be ready to discuss your experience with budget management and cost-effectiveness. Provide examples of how you've maximized financial strength while ensuring compliance with governance and regulatory provisions.
