Complaints Handler / Officer - Repairs and Maintenance in Social Housing
Based in Kingston upon Thames
Full time, 1 year temp contract
£19.50 - £20.78 per hour (umbrella), 40 hour week
We are currently recruiting for a leading repairs and maintenance contractor who are looking for a Complaints Officer to join their team in Kingston upon Thames on a 1 year temporary contract. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service.
Duties and Responsibilities
- Respond to customer care issues and expressions of dissatisfaction.
- Create action plans to ensure complaints are resolved effectively.
- Proactively respond to concerns at the earliest stage to prevent escalation where possible.
- Investigate and register all complaints, reporting in accordance with company and client procedures.
- Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes.
- Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services.
- Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction
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Complaints Handler in City of London employer: Howells Solutions Limited
Join a leading Repairs and Maintenance Contractor in Dartford, where your skills as a Carpenter will directly contribute to enhancing the quality of social housing. With a strong focus on employee growth, you will benefit from progression opportunities into supervisory and management roles, alongside comprehensive training support. Enjoy a supportive work culture that values your contributions, offers competitive pay, and provides essential benefits like a company van, fuel card, and generous holiday entitlement.
