At a Glance
- Tasks: Handle calls and provide excellent customer service in social housing repairs.
- Company: Join a modern, forward-thinking social housing contractor in Kingston.
- Benefits: Competitive pay, full-time hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Develop your skills while making a real difference in people's lives.
- Qualifications: Experience in call handling and strong customer service skills required.
Based in Kingston, London
Permanent, full time £12.71 - £13.71
To be considered for this position you must have experience working within a similar role in social housing, repairs & maintenance or facilities maintenance.
Are you an experienced Call Handler within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you!
We are working with a leading social housing repairs and maintenance contractor to find a successful and proactive Call Handler to join their team based in Kingston. Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once.
Key duties & responsibilities:
- Provide our clients and customers with excellent, first contact resolution services across multiple channels.
- Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures.
- Able to make up to 60 calls per day and amending appointments on the system as required.
- Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works.
- Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone.
- Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour).
IT skills, customer service skills and the ability to work well under pressure are all essential for this role. You will also have experience in working in a call centre environment or in a telephone based role.
You will be working for a modern, forward thinking business that believes the strengths, skills and personalities of their people are the key to the group's success.
For your chance of securing this fantastic opportunity please apply online now, or call Meg for more information.
Call Handler employer: Howells Solutions Limited
Join a modern and forward-thinking social housing repairs and maintenance contractor in Kingston, where your skills will be valued and nurtured. With a strong emphasis on employee growth and a supportive work culture, you will have the opportunity to enhance your customer service and organisational abilities while making a meaningful impact in the community. Enjoy competitive pay and the chance to work in a dynamic environment that prioritises both professional development and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Howells Solutions Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Howells Solutions Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Howells Solutions Limited:Your cover letter is your chance to shine! Tell us why you want to work at Howells Solutions Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Howells Solutions Limited!
How to prepare for a job interview at Howells Solutions Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
