At a Glance
- Tasks: Lead a team in resolving complaints for social housing repairs and maintenance.
- Company: Join a leading contractor in social housing with a strong community focus.
- Benefits: Competitive salary, full-time hours, and opportunities for career advancement.
- Other info: Permanent position based in Billericay with a supportive work environment.
- Why this job: Make a difference in people's lives by improving their housing experience.
- Qualifications: Experience in team leadership and excellent organisational skills.
The predicted salary is between 34500 - 34500 £ per year.
Complaints Team Leader - Social Housing Repairs & Maintenance
Based in Billericay
Permanent, full time position
£34,500 per annum
Here at Howells we are working with a leading social housing repairs and maintenance contractor to recruit a proactive and experienced Complaints Team Leader for their busy Billericay-based contact centre. This is a fantastic opportunity for a highly organised individual to ... All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Locations
Weekend Team Leader in Billericay, Essex employer: Howells Solutions Limited
Howells is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Billericay, our team enjoys a collaborative environment with opportunities for advancement within the social housing sector, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Team Leader in Billericay, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for a Complaints Team Leader role and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed complaints or led a team. Highlighting your proactive approach will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Weekend Team Leader position. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Weekend Team Leader in Billericay, Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Weekend Team Leader role. Highlight your experience in complaints handling and team leadership, as these are key for us at Howells.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams or resolved complaints in the past.
Showcase Relevant Skills:Don’t forget to showcase your organisational skills and any relevant qualifications. We want to see how you can bring your expertise to our busy contact centre in Billericay.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Howells Solutions Limited
✨Know Your Stuff
Make sure you understand the ins and outs of social housing repairs and maintenance. Brush up on common complaints and resolutions in this sector, as it’ll show that you’re not just a leader but also knowledgeable about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to manage complaints effectively and how you motivate your team to achieve great results.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to complaints management. Think through your responses ahead of time, focusing on your problem-solving skills and how you would handle difficult customers or team dynamics.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or specific challenges the team faces. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
