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- Tasks: Join our family law team as a New Enquiry Administrator, handling client enquiries and processing legal files.
- Company: Howells Solicitors is a respected law firm known for its expertise in family law across South Yorkshire.
- Benefits: Enjoy flexible working, generous holiday entitlement, and a supportive team culture with numerous perks.
- Why this job: Be part of a collaborative team dedicated to helping clients through challenging times while growing your career.
- Qualifications: A strong interest in family law is preferred; training will be provided for the right candidate.
- Other info: This role offers opportunities for remote work and tailored career progression.
The predicted salary is between 24000 - 36000 £ per year.
Secretary / New Enquiry Administrator – Family Law
We are searching for a New Enquiry Administrator/Secretary to join our busy family law team based at our Sheffield office.
Secretary / New Enquiry Administrator Vacancy
An exciting opportunity has arisen to join our thriving and well-respected family law team, which is one of the largest in the UK.
We’re looking for a motivated individual with a strong interest—or background—infamily and matrimonial law. While prior experience in these areas is preferred,comprehensive training and support will be providedfor the right candidate.
You should be confident in handlingclient enquiries both over the phone and face-to-face, with the ability to processcomplex legal fileswith care and attention to detail.
At Howells, you’ll be part of afriendly and supportive family law team, within a firm that’s genuinely committed toyour ongoing professional development and career growth.
Secretary / New Enquiry Administrator Responsibilities
In this role, you will:
– Provide exceptional client care, including answering calls, responding to new enquiries, arranging meetings with clients, barristers, and experts, replying to emails, and meeting clients face-to-face.
– Process client documents and onboard new clients onto our case management system.
– Liaise with solicitors and paralegals regarding case progress and communicate updates to clients in a timely and clear manner.
– Assist with preparing legal documentation, statements, and court bundles for family court hearings.
– Carry out audio typing, note taking, and general file administration.
– Maintain confidentiality at all times, particularly given the sensitive nature of family law cases.
About Howells Solicitors
Howells Solicitors is a well-established and highly regarded law firm serving clients across South Yorkshire—and nationwide in select areas of law.
With offices in Sheffield, Rotherham, and Barnsley, we provide expert legal advice and representation to individuals and families, offering both private and legal aid services.
Our Family Law team is nationally recognised for its expertise in all areas of family law, including divorce and separation, child arrangements, domestic abuse, care proceedings, financial settlements, and pre- and post-nuptial agreements.
Renowned for their legal expertise, compassion, and dedication to client care, the team is praised for providing clear, practical advice and achieving the best possible outcomes for clients in challenging circumstances.
At Howells, collaboration is key. The family law department works closely together, fostering a culture of support, respect, and shared commitment to helping clients through life’s most important—and often most difficult—moments.
Benefits of Working at Howells
We offer a wide range of benefits designed to support you both professionally and personally, including:
Holiday Entitlement
We understand the importance of quality time – especially if you have a family at home. That’s why our holiday entitlement is designed to give you the time you need to truly switch off and enjoy life outside of work.
–Fee earners and managers receive 30 days of annual leave—well above the regional average for law firms.
–Support staff start with 23 days, increasing by1 day each year of service up to 28 days, rewarding your commitment over time.
– Everyone also benefits from3 additional discretionary days over the Christmas period, giving you more time to spend with loved ones during the holidays.
– On top of this, there are8 bank holidays throughout the year.
Whether it’s school holidays, family travel, or simply time to recharge, we offer the flexibility and generous leave you need to make it all work.
Flexible Working
We believe that a healthy work life balance is important, so we’ve built flexibility into the way we work. We offer flexible working for many of our roles across the firm.
Whether it’s school runs, family commitments, or simply needing a bit more breathing room in your schedule, we offer a range of flexible working options designed to support you:
–Flexible working patternsare available for many roles across the firm, including opportunities forremote or hybrid working, depending on your position.
– Ourflexi-time schememeans there is potential to adjust your start and finish times to better suit your family’s routine.
– You’ll also have the option to take up to4 flex days per year, in addition to your holiday entitlement, giving you extra time for those moments that matter most.
We’re committed to helping you thrive in your role—without having to compromise on your personal and family life.
Other Benefits
And there’s even more to support you throughout your career with us.We offer a comprehensive package of benefits that reflect our commitment to your personal, professional, and financial wellbeing:
–Contributory pension schemeto help plan for your future
–Supportive, inclusive team culture, where 89% of our people choose to stay
–Group Life Assurance(death in service) after 2 years’ service
–STAR Award(Special Thanks and Recognition) – celebrating those who go above and beyond
–Exceptional training and development programmes, including alternative routes into law
– A firm-wide ethos ofpromoting from within, with clear, tailored career progression opportunities
–Sick pay and contractual maternity pay entitlements, offering added peace of mind for you and your family
–Recruitment bonus paymentsfor successful referrals
– Access to aSocial Fundto support team events and wellbeing activities
– A range ofvoluntary benefitsincluding the Westfield Health scheme, Cycle to Work scheme, and staff savings scheme
We’re proud to offer a workplace where your success is nurtured—and your wellbeing supported every step of the way.
To Apply
If you have any questions regarding this vacancy, please contact Claire Bond, HR Manager, on 0114 249 6763 or email HR@howells.law
Please send all completed applications to HR@howells.la w with the position applied for in the subject line.
Please note, due to the high volume of applicants, individual feedback will not be provided.
Salary: Dependent on experience Contract Type: Full Time Closing Date: 30/09/2025 Years Of Experience: Apply Now
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Secretary / New Enquiry Administrator Responsibilities employer: Howells Solicitors
Contact Detail:
Howells Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Secretary / New Enquiry Administrator Responsibilities
✨Tip Number 1
Familiarise yourself with family law terminology and processes. Understanding the basics of family law will not only boost your confidence during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially for handling client enquiries. Role-play scenarios with friends or family to get comfortable with both phone and face-to-face interactions, as this is a key part of the job.
✨Tip Number 3
Research Howells Solicitors and their family law team. Knowing their values, recent cases, and community involvement can help you tailor your conversation during the interview and demonstrate your enthusiasm for joining their team.
✨Tip Number 4
Network with professionals in the legal field, particularly those involved in family law. Attend local legal events or join online forums to make connections that could provide insights or even referrals for the position.
We think you need these skills to ace Secretary / New Enquiry Administrator Responsibilities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in family law or administrative roles. Emphasise skills such as client care, attention to detail, and any experience with legal documentation.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying to Howells Solicitors. Mention your interest in family law and how your background aligns with the responsibilities of the New Enquiry Administrator role.
Highlight Communication Skills: Since the role involves handling client enquiries, emphasise your communication skills in both written and verbal forms. Provide examples of how you've successfully managed client interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Howells Solicitors
✨Research Family Law Basics
Before your interview, brush up on the fundamentals of family law. Understanding key concepts like divorce, child arrangements, and financial settlements will show your genuine interest in the field and help you engage more effectively during the conversation.
✨Prepare for Client Interaction Scenarios
Since the role involves handling client enquiries, think about potential scenarios you might face. Prepare responses for common questions or concerns clients may have, demonstrating your ability to provide exceptional client care and support.
✨Showcase Your Attention to Detail
Given the importance of processing complex legal files accurately, be ready to discuss examples from your past experiences where your attention to detail made a difference. This could include managing documents or ensuring compliance with procedures.
✨Emphasise Team Collaboration Skills
Howells values collaboration within their family law team. Be prepared to share examples of how you've worked effectively in a team setting, highlighting your communication skills and ability to support colleagues in achieving shared goals.
