Howells Solicitors in Cardiff is seeking a Customer Care Executive to support client care, complaints handling and compliance in a professional, discreet manner. You will act as a key contact for clients and colleagues regarding complaints and service concerns, ensuring issues are handled per firm procedures and regulatory requirements.
The role involves logging and reviewing complaints, liaising with fee earners, drafting responses, meeting deadlines, and maintaining confidentiality.
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Legal Client Care & Complaints Specialist in Cardiff employer: Howells Solicitors
At Howells, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee growth and well-being. Our remote working model allows for flexibility, while our commitment to professional development ensures that you can advance your career in residential property law. With competitive benefits, including generous annual leave, gym discounts, and milestone recognition, we create an environment where you can thrive both personally and professionally.
