Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build positive relationships with residents and support them during maintenance projects.
- Company: Join a leading contractor in social housing with a focus on community.
- Benefits: Competitive salary, company van, and full training provided.
- Why this job: Make a real difference in people's lives while working on impactful housing projects.
- Qualifications: Full clean driving licence; experience in social housing is a plus but not essential.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 31000 - 35000 £ per year.
We are working with leading main contractors to find successful and proactive Resident Liaison Officers to join teams delivering planned maintenance and retrofit contracts within Social Housing. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. Previous experience working for a main contractor on similar projects is ideal but not required as training will be given on the job.
Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
Please apply online now, or call Meg for more information!
Resident Liaison Officer in Twickenham employer: Howells Recruitment
Contact Detail:
Howells Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Twickenham
✨Tip Number 1
Get to know the company and its projects before your interview. Research their recent works in social housing and think about how your experience can add value. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to build relationships with residents. Role-play common scenarios with a friend to get comfortable handling queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. They might even give you tips on what the hiring managers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make a difference in social housing.
We think you need these skills to ace Resident Liaison Officer in Twickenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Liaison Officer role. Highlight any relevant experience in social housing or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working in social housing and how you can build positive relationships with residents. Keep it friendly and professional!
Showcase Your Communication Skills: As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively resolved issues or communicated with clients in the past. We want to see your people skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Howells Recruitment
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with social housing, planned maintenance projects, and the Decent Homes programme. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building relationships with residents, be ready to share examples of how you've successfully managed relationships or resolved conflicts in the past. Think of specific situations where your communication skills made a difference.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to resident engagement and how they handle complaints. This shows that you’re proactive and genuinely interested in how you can contribute to their team.
✨Dress for Success
Even if the role involves visiting tenants in their homes, make sure you dress smartly for the interview. A professional appearance can make a great first impression and shows that you take the opportunity seriously.
