Technical Services Manager - General Agents

Key Responsibilities

Strategic and Technical Leadership

Support the COO and Executive team in delivering the Client\’s business plan and strategic objectives within agreed timescales.

Develop and implement a comprehensive strategy to enhance technical knowledge, regulatory understanding, and professional standards across the client base.

Provide expert technical and regulatory guidance to end-users and internal teams to support operational excellence.

Client Engagement and Value Creation

Contribute to the growth and retention of business across all tiers.

Build and maintain strong relationships with key stakeholders across the Insurance industry.

Translate technical and regulatory changes into practical insights, guidance, and learning opportunities for end-users.

Collaborate with the Learning & Development Manager to deliver a structured programme of technical and market-focused events, forums, and educational content.

Technical Content Development

Design and manage a comprehensive Technical Resource Library, including templates, policy wordings, and contractual documents relevant to the insurance industry.

Develop and maintain a Management Information (MI) …