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- Tasks: Build positive relationships with residents and support them during housing projects.
- Company: Join a modern, forward-thinking contractor focused on community impact.
- Benefits: Competitive pay, full-time hours, and hands-on training provided.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills; driving licence and vehicle preferred.
The predicted salary is between 15 - 18 £ per hour.
We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Sheffield and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.
Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business that believes the strengths, skills and personalities of their people are the key to the group's success.
Please apply online now, or call Lucy.
Customer Liaison Officer in Sheffield employer: Howells Recruitment
Contact Detail:
Howells Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your skills can help them deliver successful planned works in social housing.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you'll need to build relationships with residents. Role-play common scenarios with friends to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Liaison Officer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight any relevant experience you have in social housing or customer service, and don’t forget to mention your driving licence and vehicle!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us build positive relationships with residents during planned works.
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is key. In your application, give examples of how you've effectively resolved complaints or queries in the past. This will show us you’re the right fit for the job!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our forward-thinking team!
How to prepare for a job interview at Howells Recruitment
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer in social housing. Familiarise yourself with the Decent Homes programme and the types of planned maintenance projects you might encounter. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with customers or clients in the past. Think about times when you resolved complaints or helped someone through a tough situation—these stories will highlight your suitability for the job.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the team you'll be working with, and the specific challenges they face in social housing. This not only shows your interest but also helps you determine if the role is right for you.
✨Be Ready to Discuss Logistics
Since the job involves travel across various locations, be prepared to discuss your driving experience and how you plan to manage your time effectively. Mentioning your own vehicle and any relevant driving history can give you an edge in the interview.