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- Tasks: Build strong relationships with residents and support them during home refurbishments.
- Company: Join a modern, forward-thinking contractor focused on social housing projects.
- Benefits: Receive on-the-job training and work in a supportive team environment.
- Why this job: Make a real impact in the community while developing your communication skills.
- Qualifications: A full clean driving license and a proactive attitude are essential.
- Other info: Experience in social housing is a plus, but not required.
The predicted salary is between 36000 - 60000 £ per year.
Resident Liaison Officer – Social Housing Planned Works Based in Buckinghamshire/North London Full time, permanent £30 ,000 + company van and fuel card We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works within the Social Housing sector. This role is working within the Buckinghamshire and North London areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbou…
Resident Liaison Officer employer: Howells Recruitment
Contact Detail:
Howells Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarize yourself with the Decent Homes programme and its requirements. Understanding the specifics of this initiative will help you communicate effectively with residents and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums to connect with others who have experience in resident liaison roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Highlight any previous experience in customer service or community engagement roles. Even if it's not directly related to social housing, showcasing your ability to manage relationships and resolve issues will be beneficial.
✨Tip Number 4
Prepare for potential questions about conflict resolution and communication strategies. Think of examples from your past experiences where you successfully handled complaints or built rapport with clients, as these skills are crucial for a Resident Liaison Officer.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Resident Liaison Officer position. Highlight key responsibilities such as developing relationships with residents and resolving complaints, and think about how your experience aligns with these tasks.
Tailor Your CV: Customize your CV to emphasize relevant experience in social housing or similar projects. Include any previous roles where you acted as a point of contact for clients or managed tenant relations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and ability to build positive relationships. Mention specific examples from your past work that demonstrate your problem-solving skills and customer service orientation.
Highlight Relevant Skills: In your application, be sure to highlight skills that are crucial for this role, such as communication, conflict resolution, and organization. Mention your full clean driving license and willingness to travel within Buckinghamshire and North London.
How to prepare for a job interview at Howells Recruitment
✨Show Your People Skills
As a Resident Liaison Officer, your ability to build positive relationships with residents is crucial. Be prepared to share examples of how you've successfully communicated and resolved issues in the past.
✨Understand the Social Housing Sector
Familiarize yourself with the Decent Homes programme and other relevant initiatives in social housing. Demonstrating knowledge about these topics will show your commitment and understanding of the role.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've effectively handled complaints or queries. Employers value candidates who can think on their feet and resolve issues efficiently.
✨Be Ready for Scenario Questions
Expect questions that present hypothetical situations related to tenant interactions. Practice your responses to demonstrate your proactive approach and ability to manage various scenarios.
