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- Tasks: Engage with residents, resolve queries, and support during housing refurbishments.
- Company: Join a modern contractor focused on social housing improvements in Hull.
- Benefits: Earn £15.00 - £18.00 per hour with potential for extension and training provided.
- Why this job: Make a real impact in the community while developing valuable skills and relationships.
- Qualifications: A full clean driving licence is required; experience in similar roles is a plus but not essential.
- Other info: This is a temporary role with a chance to extend based on performance.
Job Description
Resident Liaison Officer – Social Housing Planned WorksBased in HullFull time, temporary (4 weeks with the possibility to extend)£15.00 – £18.00 per hour (37.5 hour week)
We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned works within Social Housing properties in the Hull area.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
Please apply online now, or call Lucy on !
Resident Liaison Officer employer: Howells Recruitment
Contact Detail:
Howells Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the local social housing landscape in Hull. Understanding the specific challenges and needs of residents in this area will help you build rapport and demonstrate your commitment to their well-being during interviews.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local community events or forums where you can meet people who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your conflict resolution skills. As a Resident Liaison Officer, you'll need to handle complaints and queries effectively. Think of examples from your past experiences where you've successfully resolved issues.
✨Tip Number 4
Research the main contractor's previous projects and their approach to resident engagement. Being knowledgeable about their work will show your genuine interest in the role and help you align your answers with their values during discussions.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Resident Liaison Officer position. Tailor your application to highlight relevant experiences that align with these responsibilities.
Highlight Relevant Experience: If you have experience in social housing or working with residents, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate how you've successfully managed tenant relationships or resolved complaints in the past.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and ability to build relationships. Mention your proactive approach to problem-solving and how you can contribute positively to the team and the residents.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Howells Recruitment
✨Show Your People Skills
As a Resident Liaison Officer, your ability to build relationships is crucial. Be prepared to share examples of how you've successfully interacted with residents or clients in the past, highlighting your communication and problem-solving skills.
✨Understand the Role
Familiarise yourself with the responsibilities outlined in the job description. Be ready to discuss how your previous experiences align with the tasks of managing tenant queries and working on planned maintenance projects.
✨Demonstrate Proactivity
Employers are looking for someone who can take initiative. Prepare to discuss situations where you have proactively resolved issues or improved processes, especially in a housing or community context.
✨Prepare Questions
Have thoughtful questions ready about the company’s approach to resident engagement and the specific projects you might be involved in. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
