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For Companies At a Glance
- Tasks: Support users with digital products, troubleshoot issues, and deliver training.
- Company: Join a leading national contractor in housing and service delivery.
- Benefits: Enjoy remote work flexibility and a competitive salary of £45K (Pro Rata).
- Why this job: Be at the forefront of user success and make a real impact in a collaborative team.
- Qualifications: Experience in product support or helpdesk roles; strong communication and analytical skills required.
- Other info: This is a 9-month fixed-term contract with occasional travel.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
Product Support Specialist – 9 Month Fixed Term ContractLocation: Home based with occasional national travel and stay over as requiredHours: Full-time, 40 hours/week Salary: 9 Month Fixed Term Contract – £45K (Pro Rata)
Are you a natural problem-solver with a passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in a fast-paced environment.
Product Support Specialist Role:
Reporting to the Product Support Lead, you'll be the go-to expert on internal systems, supporting end users across the business. Whether it's troubleshooting live issues, leading training during go-live, or capturing feedback for continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board.
Product Support Specialist Key Responsibilities:
- Triage and investigate support queries from the service desk and operations teams
- Deliver onboarding, go-live, and post-implementation support-including training and coaching
- Act as a subject matter expert for the Axis system, guiding users through best practices
- Monitor adoption trends and identify areas needing extra support
- Create and maintain user guides, training resources, and onboarding materials
- Capture and escalate user feedback to improve product functionality and user experience
- Support internal UAT and system validation-managing sessions and logging outcomes
- Configure test scenarios reflecting real-world and contract-specific use cases
Product Support Specialist Experience:
- Experience in a product support, training, system implementation, or helpdesk role
- Strong understanding of user onboarding and support principles
- Confident communicator, able to explain technical concepts in plain language
- Analytical, organised, and process-driven, with great attention to detail
- Experience with live environments and supporting frontline users
- Willingness to travel nationwide to support regional teams
Why Join?
This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and improvement.
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Product Support Specialist employer: Howells Recruitment
Contact Detail:
Howells Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Familiarise yourself with the Axis system mentioned in the job description. Understanding its functionalities and common issues can give you an edge during interviews, as you'll be able to discuss how you can support users effectively.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical concepts in simple terms. Practising how to convey complex information clearly will help you stand out as a candidate who can effectively train and support users.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved user issues or delivered training. Being able to share specific instances will demonstrate your problem-solving abilities and your hands-on approach to user support.
✨Tip Number 4
Show your enthusiasm for continuous improvement by researching best practices in user onboarding and support. Mentioning innovative ideas or strategies during your discussions can highlight your proactive mindset and commitment to enhancing user experience.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product support, training, and user onboarding. Use specific examples that demonstrate your problem-solving skills and ability to communicate technical concepts clearly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user support and digital products. Mention how your previous experiences align with the responsibilities of the Product Support Specialist role and express your enthusiasm for contributing to the team.
Highlight Relevant Skills: In your application, emphasise skills such as analytical thinking, attention to detail, and your ability to work in fast-paced environments. These are crucial for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at Howells Recruitment
✨Showcase Your Problem-Solving Skills
As a Product Support Specialist, you'll need to demonstrate your ability to troubleshoot and resolve issues. Prepare examples from your past experiences where you've successfully solved user problems or improved processes.
✨Understand the Product Inside Out
Familiarise yourself with the Axis system and any relevant digital products. Being able to discuss its features and how it benefits users will show your commitment and expertise during the interview.
✨Communicate Clearly and Confidently
Since the role requires explaining technical concepts in plain language, practice articulating complex ideas simply. This will help you convey your thoughts effectively and demonstrate your communication skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical and organisational skills. Think of real-world scenarios related to user support and be ready to explain how you would handle them, showcasing your process-driven approach.
