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- Tasks: Build positive relationships with residents and support them during housing projects.
- Company: Forward-thinking contractor focused on social housing improvements.
- Benefits: Competitive hourly rate, full-time hours, and potential for permanent position.
- Other info: Training provided, with opportunities for career growth in a supportive team.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Strong communication skills; driving licence and vehicle preferred but not essential.
The predicted salary is between 30000 - 33750 £ per year.
We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Yorkshire.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.
Key Responsibilities include:- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business that believes the strengths, skills and personalities of their people are the key to the group's success.
Please apply online now, or call Lucy on!
Customer Liaison Officer in Leeds employer: Howells Recruitment
Contact Detail:
Howells Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their goals, especially in social housing and customer relations.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you'll need to convey information clearly and handle queries effectively. Role-play with a friend or family member to build confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Liaison Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight any relevant experience you have in social housing or customer service, and show us how you can build positive relationships with residents.
Showcase Your Communication Skills: As a Customer Liaison Officer, you'll need to communicate effectively with tenants and contractors. Use your application to demonstrate your communication skills—whether it's through clear writing or examples of how you've resolved issues in the past.
Be Proactive: We love candidates who take initiative! In your application, mention any experiences where you've gone above and beyond to help customers or improve processes. This will show us that you're the proactive person we're looking for.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes it easier for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at Howells Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer in social housing. Familiarise yourself with the Decent Homes programme and any relevant planned maintenance projects. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Customer Liaison Officer, building relationships is key. Be ready to share examples of how you've successfully managed relationships or resolved conflicts in the past. Highlight your communication skills and ability to empathise with residents' concerns.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a dissatisfied tenant or coordinating with neighbourhood housing associations. Think through some scenarios beforehand and outline your approach to resolving issues effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.