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- Tasks: Support residents and manage communication between tenants and site teams.
- Company: Join a leading Social Housing contractor with a focus on community.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Dynamic role with a chance to learn from experienced professionals.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and a valid UK driving license required.
The predicted salary is between 24000 - 26000 £ per year.
Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage. Role will be based in Guildford, Camberley and surrounding areas.
We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role.
You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams.
Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role.
Main Responsibilities/Duties Include:- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades.
- Liaise with site management staff to enable the flow of information between all parties.
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues.
- Arrange appointment for surveys and works.
- Previous customer service experience.
- Excellent organisational skills.
- Excellent communication skills.
- Ability to work to tight deadlines.
- Ability to work remotely as well as part of a team.
- Professional attitude and approach to work.
- Ability to competently operate MS office (Word & Excel).
- Current and Valid UK driving license.
- Self-starter and highly motivated.
If you are interested please apply online now, or call Meg for more information.
Locations
Trainee Resident Liaison Officer in Guildford, Surrey employer: Howells Recruitment
Contact Detail:
Howells Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Resident Liaison Officer in Guildford, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to explain why you're the perfect fit for the Trainee Resident Liaison Officer role. Keep it concise and highlight your customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Mention something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your interest in working with us directly.
We think you need these skills to ace Trainee Resident Liaison Officer in Guildford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique background to the role of Trainee Resident Liaison Officer.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your application reflects your excellent communication skills. We love candidates who can express themselves clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Howells Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Trainee Resident Liaison Officer. Familiarise yourself with the responsibilities and how they relate to customer service. This will help you articulate why you're a great fit for the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, prepare examples from your past experiences that highlight your customer service skills. Think about situations where you resolved issues or improved client satisfaction, as these stories will resonate well with the interviewer.
✨Demonstrate Your Organisational Skills
Being organised is key in this fast-paced role. Bring up specific instances where you successfully managed multiple tasks or projects. You could even mention how you use tools like MS Office to keep everything on track, which shows you're ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.