At a Glance
- Tasks: Lead a team to coordinate repairs and maintenance for social housing.
- Company: Join a leading Social Housing Repairs Maintenance Contractor in Hackney.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Experience in customer service management and strong planning abilities.
The predicted salary is between 42000 - 42000 £ per year.
Customer Service Manager - Social Housing Repairs Maintenance Full Time, Permanent Based in Hackney £38,000 - £42,000 per annum Here at Howells, we are working with a leading Social Housing Repairs Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney.
As the Customer Service Manager, you will take responsibility for the day-to-day management of the planning and scheduling function, overseeing a team of Schedulers and Call Handlers responsible for coordinating repairs and maintenance appointments across a mobile workforce.
You will ensure operatives' diaries are effectively planned, resources are maximised, service levels are achieved, and key operational performance targets are met.
This is a hands-on management role requiring strong leadership experience, excellent planning skills, and the ability to monitor and report on KPI performance.
Key Responsibilities Manage, motivate and develop a team of Schedulers, Planners and Customer Service Advisors.
Oversee the planning and scheduling of repairs and maintenance appointments for a large mobile workforce.
Ensure operatives' diaries are fully optimised to maximise productivity and customer satisfaction.
Monitor scheduling performance and produce regular KPI reports for sen...
