At a Glance
- Tasks: Handle customer complaints and create action plans for effective resolutions.
- Company: Leading repairs and maintenance contractor in social housing.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference by improving services and enhancing customer satisfaction.
- Qualifications: Strong communication skills and experience in complaint handling.
The predicted salary is between 32000 - 34000 £ per year.
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, 6 month fixed term contract £32,000 - £34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC.
In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service.
Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction.
Create action plans to ensure complaints are resolved effectively.
Proactively respond to concerns at the earliest stage to prevent escalation where possible.
Investigate and register all complaints, reporting in accordance with company and client procedures.
Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes.
Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services.
Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction.
