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- Tasks: Join our team as a Trade Sales and Service Apprentice, gaining hands-on experience in customer service and sales.
- Company: Howdens is the UK's leading trade kitchen supplier, committed to developing talent through apprenticeships.
- Benefits: Enjoy a competitive salary, paid holidays, team incentives, and generous staff discounts.
- Why this job: Build a rewarding career with support from mentors and a close-knit team in a dynamic environment.
- Qualifications: We're looking for enthusiastic learners with great communication skills and a proactive attitude.
- Other info: This 10-month apprenticeship includes a mix of on-the-job training and off-the-job learning.
Howdens Livingston, Scotland, United Kingdom
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Howdens Livingston, Scotland, United Kingdom
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Join to apply for the Trade Sales and Service Apprentice role at Howdens
At Howdens, we’re proud to be one of the UK’s leading apprenticeship employers. With a long-standing commitment to developing talent, we\’ve been recognised among the Top 100 Apprenticeship Employers since 2022. Our apprentices don’t just do a job – they build lasting careers.
Trade Sales and Service Apprentice
We’re looking for enthusiastic, proactive people to join our apprenticeship programme and become an integral part of our depot teams. As a Trade Sales and Service Apprentice, you’ll follow a structured development programme that combines practical depot experience with high-quality off-the-job training delivered by an approved apprenticeship training provider.
This apprenticeship will give you hands-on experience across key areas of our depot, including customer service at the trade counter, sales and business development, stock control, and kitchen planning.
As a Trade Sales and Service Apprentice you will be supported throughout by your Depot Manager, a dedicated mentor, and our in-house Learning and Development team – ensuring you grow in confidence and capability every step of the way.
What You’ll Gain
This apprenticeship is designed to give you the skills, experience, and confidence to succeed. You will:
- Learn how to deliver exceptional service and build strong relationships with trade customers both in person and over the phone
- Build skills in serving and selling to customers on the trade counter, and ensuring customers receive their products in a timely and efficient manner
- Gain product knowledge and develop the ability to advise customers on our kitchen, bedroom and joinery ranges, identifying new sales opportunities, and helping to drive the growth of the depot.
- Learn the principles of stock control and warehousing, ensuring stock levels are accurately maintained, and following all health and safety regulations
- Grow your confidence and communication skills as part of a close-knit team in a fast-paced depot environment
- Be supported to complete your Customer Service SCQF Level 6 Apprenticeship, including English and Maths if required
Future Career Pathways
Role
Completing this apprenticeship opens doors to a variety of career opportunities across Howdens, with in-house Learning and Development programmes to support your progression. Many of our past apprentices have progressed into roles such as:
- Trade Counter Salesperson
- Business Developer
- Kitchen Sales Designer
- Depot Management Roles
What We’re Looking For
We’re seeking people who are excited to learn, eager to get involved, and ready to start their career. Ideally, you’ll have:
- Strong attention to detail and commitment to doing things well
- Great communication skills and a customer-focused mindset
- A proactive attitude with the ability to work independently and use your initiative
- Good organisation and time management
- A genuine interest in developing your skills and growing your career
- The right to work in the UK
The Apprenticeship Programme
- Apprenticeship Standard: Level 6 SCQF Customer Service
- Duration: 10-month programme
- Training: A mix of on-the-job experience and off-the-job learning
- Support: From a mentor, depot team, learning and development team and external apprenticeship training provider
- Qualifications: Essential Skills in English and Maths (if needed)
Rewards And Benefits
Your hard work and commitment won’t go unnoticed. As a Howdens apprentice, you’ll receive:
- £15,704 annual salary
- Paid holiday entitlement
- A matched contribution pension scheme
- Team incentives and social events
- Generous staff discount on Howdens products
About Howdens
Howdens Joinery is the UK’s number one trade kitchen supplier, trusted by over 460,000 trade professionals. With more than 900 depots and a growing presence across Europe, we’re a business built on entrepreneurial spirit and strong local relationships.
At Howdens, we’re committed to being worthwhile for all concerned. We aim to create an inclusive and supportive workplace where everyone can thrive. If you need any adjustments to our recruitment process, just email apprenticeships@howdens.com with the job title and location, and we’ll be happy to help.
Seniority level
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Seniority level
Internship
Employment type
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Employment type
Contract
Job function
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Job function
Sales and Business Development
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Industries
Wholesale Building Materials, Retail, and Design Services
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Trade Sales and Service Apprentice employer: Howdens
Contact Detail:
Howdens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Sales and Service Apprentice
✨Tip Number 1
Research Howdens and their products thoroughly. Understanding their kitchen, bedroom, and joinery ranges will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Prepare to demonstrate your customer service skills. Think of examples from past experiences where you've successfully dealt with customers or resolved issues, as this is crucial for the Trade Sales and Service Apprentice role.
✨Tip Number 3
Show enthusiasm for learning and development. Be ready to discuss how you plan to grow your skills during the apprenticeship and how you can contribute to the team at Howdens.
✨Tip Number 4
Network with current or former Howdens apprentices if possible. They can provide valuable insights into the apprenticeship experience and may even offer tips on how to stand out during the selection process.
We think you need these skills to ace Trade Sales and Service Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Howdens is looking for in a Trade Sales and Service Apprentice. Highlight key responsibilities and required skills that resonate with your own experiences.
Tailor Your CV: Make sure your CV reflects the skills and experiences relevant to the apprenticeship. Emphasise your customer service skills, attention to detail, and any previous experience in sales or teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to join Howdens and how you can contribute to their team. Use specific examples to demonstrate your proactive attitude and communication skills.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Howdens
✨Show Your Enthusiasm
Make sure to express your excitement about the apprenticeship and the opportunity to learn. Companies like Howdens value candidates who are eager to get involved and show a genuine interest in developing their skills.
✨Demonstrate Customer Focus
Since the role involves customer service, be prepared to discuss how you would handle different customer scenarios. Think of examples where you've provided excellent service or resolved issues effectively.
✨Highlight Your Initiative
Talk about times when you've taken the initiative in previous roles or projects. This shows that you can work independently and are proactive, which is exactly what Howdens is looking for in a candidate.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This not only shows your interest in the role but also gives you a chance to learn more about the company culture and expectations.
