Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a dynamic team in customer service and sales order processing.
- Company: Join Howdens, the UK's top trade kitchen supplier with a strong entrepreneurial spirit.
- Benefits: Enjoy competitive salary, bonus, 25 days holiday, staff discounts, and free meals.
- Why this job: Make a real impact by driving continuous improvement and shaping future strategies.
- Qualifications: 2+ years in a supervisory role, strong leadership, communication, and problem-solving skills.
- Other info: Fast-paced environment with excellent career growth and recognition opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Howdens are recruiting two Service Team Leaders at Howden Work Surfaces, one to lead our Sales Order Processing team and one to lead our Customer Service team. At Howden Work Surfaces, we pride ourselves on delivering exceptional quality, seamless operations and an outstanding customer experience. In these roles, you will shape the performance, culture and long-term direction of your respective service function, supporting our ambition to continually improve how we serve our customers.
These opportunities are ideal for dynamic leaders with a strategic mindset, individuals who can inspire their teams, drive continuous improvement and help elevate our service to the next level.
Location: Normanton, West Yorkshire (minimum 4 days a week in the office)
Application and Assessment Process: Your application will be reviewed carefully, and if you are shortlisted, a member of our recruitment team will contact you to discuss the next steps. Please note that the hiring process includes an assessment event at our Normanton site on Friday, 13th March. Attendance on 13th March is essential. Good luck with your application.
Why Join Howdens As a Service Team Leader: Joining Howdens means stepping into a business built on strong values, long-term thinking, and a commitment to excellence. Here, you'll have the platform to:
- Lead with purpose: You'll guide a multifunction team in a fast-paced environment, influencing both day-to-day delivery and long-term outcomes.
- Shape future strategy: Your insight and leadership will be crucial as we enhance our processes, reduce customer contacts, and improve service performance.
- Drive continuous improvement: Howdens empowers its leaders to innovate, challenge existing ways of working, and introduce best practices that make a real difference.
- Grow and develop: We invest in our leaders, giving you the support, training, and autonomy to build a strong, future ready team.
If you want to make a tangible impact and lead a team with ambition, ownership, and pride, this is the place to do it.
What Will You Be Doing as a Service Team Leader:
In this role, you'll take full ownership of the daily management and long-term development of a Services team - Customer Service Advisors, Sales Order Processors, or Template and Installation Coordinators. You will:
- Oversee all daily activities across customer services, order processing, or installation coordination.
- Lead with clarity and ambition, ensuring the team has strong direction, clear expectations, and ongoing development support.
- Investigate and resolve customer issues using root cause analysis, ensuring sustainable improvements.
- Analyse performance data, KPIs, and service metrics to identify trends, make decisions, and drive strategic improvements.
- Build and maintain strong communication links with the Customer Services and Planning Manager, escalating key issues and insights.
- Work collaboratively with other departments to reduce inbound contacts and streamline processes.
- Review and evolve internal procedures to increase efficiency and enhance the customer journey.
- Support the team through 1-to-1s, coaching, personal development conversations, and consistent communication.
This is a hands-on leadership role that blends operational focus with forward-thinking strategy, perfect for someone who thrives on ownership and continuous improvement.
What Do You Need to Qualify for the Service Team Leader Role: We're looking for a confident, inspiring, and strategic leader who brings both experience and vision to elevate our service offering. You'll need:
- At least 2 years' experience in a Service Supervisory or Team Leader role.
- A proven ability to lead, motivate, and develop a team, with a strong focus on long-term improvement, not just day-to-day oversight.
- Strong communication skills, both verbal and written, and the ability to influence and engage others.
- Excellent IT skills, including Microsoft Office and internal MRP systems.
- A proactive, decisive approach with strong problem-solving and analytical abilities.
- High levels of accuracy, numeracy, and attention to detail.
- An ability to manage workloads effectively in a fast-paced environment.
- Knowledge of hard surface manufacturing processes and technical drawings (advantageous but not essential).
- A self-motivated mindset, enthusiasm for continuous improvement, and the ambition to drive positive change.
What Can We Offer You:
- Competitive salary + bonus
- Pension plan with up to 12% company contribution
- 25 days holiday + bank holidays, with options to buy additional days
- Staff discount
- Free meal at our on-site canteen
- Ongoing training, development, and career opportunities
- A friendly, supportive environment with excellent recognition and rewards
About Us: Howdens Joinery is the UK's number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. With an ambitious and credible growth plan, we continue to build on our £2.2 billion sales made last year. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named as one of the 10 Best Big Companies to Work For.
How To Apply: We are building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Service Team Leader, then we are keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.
Service Team Leader in Normanton employer: Howdens
Contact Detail:
Howdens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader in Normanton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Service Team Leader role at Howdens. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for that assessment event! Brush up on your leadership skills and think about how you can demonstrate your strategic mindset. Show them you’re not just about managing day-to-day tasks but also about driving continuous improvement.
✨Tip Number 3
Practice your communication skills! As a Service Team Leader, you'll need to inspire and engage your team. Try mock interviews with friends or family to get comfortable articulating your vision and approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Howdens and being part of our commitment to excellence.
We think you need these skills to ace Service Team Leader in Normanton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and motivated teams in the past, so share specific examples that demonstrate your ability to drive continuous improvement.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who understand our values and can articulate how they align with them.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Howdens!
How to prepare for a job interview at Howdens
✨Know Your Stuff
Before the interview, make sure you understand Howdens' values and the specifics of the Service Team Leader role. Familiarise yourself with their commitment to exceptional quality and customer experience, as this will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and inspire a team. Think about times when you've driven continuous improvement or resolved customer issues effectively. This will show that you have the strategic mindset they're looking for.
✨Be Data Savvy
Since the role involves analysing performance data and KPIs, brush up on your analytical skills. Be ready to discuss how you've used data to make decisions in previous roles, as this will highlight your proactive approach and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team's current challenges or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.