Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and resolve queries efficiently.
- Company: Join Howden Joinery, the UK's top trade kitchen supplier.
- Benefits: Competitive salary, bonus, free lunch, and pension contributions.
- Why this job: Make a real difference in customer satisfaction and work in a supportive team.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Enjoy a friendly environment with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Howden Joinery is looking for an Aftersales Coordinator to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. You will report to the Customer Service Team Leader and be responsible for providing exceptional customer service to our customers.
What will you be doing as an Aftersales Coordinator:
- Handling customer claims in a timely manner
- Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines.
- Archive department targets and expectations in line with agreed SLAs
- Deliver exceptional levels of customer service and satisfaction.
- Proactively resolve potential customer/depot issues
- Offer problem-solving solutions and follow up with departments with a ‘can do attitude’
- Identify and report on any processes that result in a poor customer experience.
- Work as a team to achieve the weekly targets and execute first-time resolutions where possible.
What do you need to qualify for the Aftersales Coordinator:
- Experience working in a customer service role within a similar environment.
- The ability to communicate across different levels within the business and remain calm under pressure.
- Able to work collaboratively as part of the wider customer service team.
- The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind.
- Experience in using databases and information management systems in a customer-focused setting, including reporting and KPI management, is desirable.
What we can offer you as an Aftersales Coordinator:
- Competitive salary, bonus, and benefits package
- Free on-site parking
- Free lunch at our on-site canteen
- A friendly and supportive environment offering exceptional reward and recognition
- Pension plan with a company contribution of up to 12%
About Howdens: Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
Aftersales Coordinator in Normanton employer: Howdens
Contact Detail:
Howdens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Coordinator in Normanton
✨Tip Number 1
Get to know the company inside out! Research Howden Joinery, their products, and their customer service ethos. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to demonstrate your ability to stay calm and collected under pressure. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will highlight your 'can do' attitude and your commitment to exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Howden Joinery team and ready to contribute to their success.
We think you need these skills to ace Aftersales Coordinator in Normanton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our goals at Howden Joinery. Keep it friendly and professional, just like us!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved customer issues. We love a ‘can do’ attitude, so let us know how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Howdens
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've handled challenging queries or resolved issues effectively. This will show Howden Joinery that you can deliver exceptional service and keep the end-user experience in mind.
✨Familiarise Yourself with Their Products
Since you'll be working with bespoke stone worktops, it’s a good idea to understand the products Howden Joinery offers. Research their range and think about how you can contribute to enhancing customer satisfaction with these products.
✨Prepare for Teamwork Questions
As an Aftersales Coordinator, collaboration is key. Be ready to discuss how you've worked as part of a team in the past. Think of examples where you’ve helped achieve targets or resolved issues collectively, showcasing your 'can do' attitude.
✨Stay Calm Under Pressure
You’ll likely face questions about handling pressure during the interview. Prepare to share instances where you remained calm and effective while managing multiple customer queries or tight deadlines. This will demonstrate your ability to thrive in a fast-paced environment.
