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For Companies At a Glance
- Tasks: Coordinate installation schedules and manage customer queries daily.
- Company: Join Howdens, the UK's top trade kitchen supplier with over 900 depots.
- Benefits: Enjoy competitive salary, pension contributions, free lunch, and on-site parking.
- Why this job: Be part of a supportive team in a fast-paced environment with growth opportunities.
- Qualifications: Strong communication skills and ability to handle customer queries under pressure.
- Other info: Full-time role with a friendly culture and recognition for hard work.
The predicted salary is between 30000 - 42000 £ per year.
Installation Scheduler
Howdens is looking for an Installation Scheduler to join our team at our manufacturing site in Normanton, West Yorkshire, where we specialise in producing bespoke stone worktops. This is a fantastic opportunity to play a key role in our ongoing success, support our growth ambitions, and help us continue to deliver outstanding service to our customers.
Location: Normanton (On-site)
Contract Type: Full-Time – Permanent
Shift: Monday – Friday, one week 9am-5pm, one week 8am-4pm
What You Will Be Doing as An Installation Scheduler
- Coordinate all day-to-day field-based activities, including managing the sub-contractor’s diary and assisting with allocating and confirming times with the installations team and customers
- Booking templates, installations, remakes and remedials
- Assist with allocating collection times for the installation teams
- Manage the planning inbox and handle customer queries in a timely and professional manner
What you need to qualify for the Installation Scheduler
- The ability to communicate across different levels within the business and remain calm under pressure
- Able to work collaboratively as part of the wider customer service team
- The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind
What Can We Offer You As An Installation Scheduler
- Competitive salary, bonus, and benefits package
- Pension plan with a company contribution of up to 12%
- Free on-site parking
- Free lunch at our on-site canteen
- A friendly and supportive environment offering exceptional reward and recognition
About Howdens
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. Last year, our sales reached circa 2.2bn, and we have an ambitious growth agenda.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
How To Apply
We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we’re keen to hear from you. When you apply, you will need to attach a CV for this Installation Scheduler role.
When you apply for this role, you will need to activate your account. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.
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Installation Scheduler employer: Howdens
Contact Detail:
Howdens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Scheduler
✨Tip Number 1
Familiarise yourself with Howdens' products and services, especially their bespoke stone worktops. Understanding the specifics of what they offer will help you communicate effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as the role requires managing customer queries and maintaining a positive experience. Think of examples from your past experiences where you've successfully resolved challenging situations to share during discussions.
✨Tip Number 3
Network with current or former employees of Howdens if possible. They can provide valuable insights into the company culture and expectations for the Installation Scheduler role, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss your organisational and planning skills, as these are crucial for the Installation Scheduler position. Be ready to explain how you manage multiple tasks and prioritise effectively, especially under pressure.
We think you need these skills to ace Installation Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Installation Scheduler at Howdens. Familiarise yourself with the key tasks mentioned in the job description, such as coordinating field-based activities and managing customer queries.
Tailor Your CV: Craft your CV to highlight relevant experience and skills that align with the role. Emphasise your ability to communicate effectively, work collaboratively, and resolve customer queries, as these are crucial for the position.
Write a Compelling Cover Letter: Include a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your capability to handle the responsibilities outlined in the job description.
Activate Your Account: When applying through our website, ensure you activate your account as instructed. Check your email for the activation link, as your application cannot be viewed by Howdens until this step is completed.
How to prepare for a job interview at Howdens
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Installation Scheduler. Familiarise yourself with managing sub-contractor diaries, booking installations, and handling customer queries. This will help you demonstrate your knowledge during the interview.
✨Showcase Communication Skills
Since the role requires effective communication across different levels, prepare examples of how you've successfully communicated in previous roles. Highlight situations where you resolved challenging customer queries while maintaining a positive experience.
✨Demonstrate Team Collaboration
Be ready to discuss your experience working as part of a team. Howdens values collaboration, so share examples of how you've worked with others to achieve common goals, especially in high-pressure situations.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the company and the role. You might ask about the team dynamics or how success is measured for the Installation Scheduler position.
