At a Glance
- Tasks: Support our aftersales team by resolving customer service issues and ensuring top-notch experiences.
- Company: Join Howdens, a leading manufacturer with a friendly and supportive culture.
- Benefits: Enjoy a competitive salary, bonus, pension plan, free lunch, and on-site parking.
- Other info: Flexible working hours with opportunities for growth and recognition.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and proficiency in Microsoft Office; SAP CRM is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an Aftersales Co-ordinator to join our dedicated appliance aftersales team at our manufacturing site in Howden, East Yorkshire on a 12‑Month Fixed‑Term Contract. Reporting to the Aftersales Team Leader, you’ll act as the first point of escalation for appliance aftersales service issues, primarily supporting Howden depots, while also working with our independent engineers and supply chain teams to deliver a first-class customer experience.
Location: Howden
Contract Type: 12 Month FTC
Shift Pattern: Initially Monday to Friday, 9:00-17:00 until you’re on board. After training, one week 08:00-16:00 followed by two weeks 09:00-17:00. One in four Saturdays 08:00-12:00 on a rota basis, which can be completed from home.
Responsibilities:
- Deliver exceptional customer service, supporting Howden depots and a network of approximately 100 independent engineers.
- Log, monitor and take appropriate action to resolve service issues, escalating unresolved issues before they impact the service-level agreement.
- Provide regular reports on engineer performance and partner with Field Service Support Engineers to maximise aftersales delivery for customers.
Qualifications:
- Experience in a customer-service role.
- Competent with Microsoft Office; SAP CRM experience desirable.
- Ability to communicate across business levels and remain calm under pressure.
- Ability to work collaboratively as part of the wider aftersales team.
- Ability to resolve challenging customer queries while keeping the end-user experience top of mind.
Benefits:
- Competitive salary, bonus and benefits package.
- Pension plan with up to 12% company contribution.
- Free on-site parking.
- Free lunch at the on-site canteen.
- Friendly and supportive environment offering reward and recognition.
Please note that candidates applying for this role must have a valid right to work in the UK; we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. Howdens is committed to providing an inclusive environment where everyone feels welcome. If you require any adjustments to our recruitment process, please email recruitment@howdens.com with the job title and location, and we will be happy to help you.
Aftersales Co-ordinator | 12 Month FTC in Howden employer: Howdens
Howdens is an excellent employer, offering a supportive and friendly work environment where employees are recognised for their contributions. With a competitive salary and benefits package, including a generous pension plan and free on-site lunch, the company prioritises employee well-being and growth opportunities. Located in Howden, East Yorkshire, the role of Aftersales Co-ordinator allows you to be part of a dedicated team focused on delivering exceptional customer service while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Co-ordinator | 12 Month FTC in Howden
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Howdens.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Howdens. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Aftersales Co-ordinator | 12 Month FTC in Howden
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Howdens.
How to prepare for a job interview at Howdens
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Howdens's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Howdens offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
