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- Tasks: Provide exceptional customer service and resolve queries with a positive attitude.
- Company: Join Howdens, the UK's leading trade kitchen supplier with a supportive culture.
- Benefits: Competitive salary, bonus, free lunch, and a pension plan with up to 12% contribution.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Enjoy a friendly environment with opportunities for growth and recognition.
The predicted salary is between 28800 - 43200 £ per year.
Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers.
What will you be doing as a Customer Service Advisor:
- Handling customer claims in a timely manner.
- Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines.
- Achieve department targets and expectations in line with agreed SLAs.
- Deliver exceptional levels of customer service and satisfaction.
- Proactively resolve potential customer/depot issues.
- Offer problem-solving solutions and follow up with departments with a ‘can do attitude’.
- Identify and report on any processes that result in a poor customer experience.
- Work as a team to achieve the weekly targets and execute first-time resolutions where possible.
What we are looking for:
- Experience working in a customer service role within a similar environment.
- The ability to communicate across different levels within the business and remain calm under pressure.
- Able to work collaboratively as part of the wider customer service team.
- The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind.
- Experience in using databases and information management systems in a customer-focused setting, including reporting and KPI management, is desirable.
What we can offer you as a Customer Service Advisor:
- Competitive salary, bonus, and benefits package.
- Free on-site parking.
- Free lunch at our on-site canteen.
- A friendly and supportive environment offering exceptional reward and recognition.
- Pension plan with a company contribution of up to 12%.
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Customer Service Advisor, then we’re keen to hear from you.
Customer Service Advisor employer: Howdens
Contact Detail:
Howdens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know Howdens! Research the company culture, values, and products. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle queries and resolve issues effectively. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Howdens family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at Howdens and how your background aligns with our values. Keep it friendly and professional, just like we are!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved challenging customer queries in the past. We love a ‘can do’ attitude, so let us know how you’ve gone above and beyond to ensure customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Howdens
✨Know the Company Inside Out
Before your interview, take some time to research Howdens Joinery. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of specific examples from your past experience where you successfully handled customer queries or resolved issues. Be ready to discuss these scenarios during the interview, as they’ll want to see how you apply your skills in real situations.
✨Showcase Your Team Spirit
Since teamwork is crucial for this role, be prepared to talk about how you’ve collaborated with others in previous jobs. Highlight instances where you worked together to achieve targets or resolve customer issues, demonstrating your ability to work well within a team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in the role, or how they handle challenging customer situations. This shows that you’re engaged and thinking critically about how you can contribute.
