Trade Sales and Service Apprentice in Cumbernauld

At Howdens, we’re proud to be one of the UK’s leading apprenticeship employers. With a long-standing commitment to developing talent, we have been recognised among the Top 100 Apprenticeship Employers since 2022. Our apprentices don’t just do a job - they build lasting careers.

We’re looking for enthusiastic, proactive people to join our apprenticeship programme and become an integral part of our depot teams. As a Trade Sales and Service Apprentice, you’ll follow a structured development programme that combines practical depot experience with high-quality off-the-job training delivered by an approved apprenticeship training provider. This apprenticeship will give you hands-on experience across key areas of our depot, including customer service at the trade counter, sales and business development, stock control, and kitchen planning.

As a Trade Sales and Service Apprentice, you will be supported throughout by your Depot Manager, a dedicated mentor, and our in-house Learning and Development team – ensuring you grow in confidence and capability every step of the way.

• Learn how to deliver exceptional service and build strong relationships with trade customers both in person and over the phone.
• Build skills in serving and selling to customers on the trade counter, and ensuring customers receive their products in a timely and efficient manner.
• Gain product knowledge and develop the ability to advise customers on our kitchen, bedroom and joinery ranges, identifying new sales opportunities, and helping to drive the growth of the depot.
• Learn the principles of stock control and warehousing, ensuring stock levels are accurately maintained, and following all health and safety regulations.
• Grow your confidence and communication skills as part of a close-knit team in a fast-paced depot environment.
• Be supported to complete your Customer Service SCQF Level 6 Apprenticeship, including English and Maths if required.

Completing this apprenticeship opens doors to a variety of career opportunities across Howdens, with in-house Learning and Development programmes to support your progression. Many of our past apprentices have progressed into roles such as:

• Trade Counter Salesperson
• Business Developer
• Kitchen Sales Designer
• Depot Management Roles

• Strong attention to detail and commitment to doing things well.
• Great communication skills and a customer-focused mindset.
• A proactive attitude with the ability to work independently and use your initiative.
• Good organisation and time management.
• A genuine interest in developing your skills and growing your career.
• The right to work in the UK.

• Apprenticeship Standard: Level 6 SCQF Customer Service.
• Duration: 10-month programme.
• Training: A mix of on-the-job experience and off-the-job learning.
• Support: From a mentor, depot team, learning and development team and external apprenticeship training provider.
• Qualifications: Essential Skills in English and Maths (if needed).

• £15,704 annual salary.
• Paid holiday entitlement.
• A matched contribution pension scheme.
• Team incentives and social events.
• Generous staff discount on Howdens products.

Howdens Joinery is the UK’s number one trade kitchen supplier, trusted by over 460,000 trade professionals. With more than 900 depots and a growing presence across Europe, we’re a business built on entrepreneurial spirit and strong local relationships. At Howdens, we’re committed to being worthwhile for all concerned. We aim to create an inclusive and supportive workplace where everyone can thrive.

If you need any adjustments to our recruitment process, just email apprenticeships@howdens.com with the job title and location, and we’ll be happy to help.