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- Tasks: Lead a team providing 1st and 2nd line IT support for end user devices.
- Company: Howdens Joinery is the UK's top trade kitchen supplier with over 800 depots.
- Benefits: Enjoy a competitive salary, annual bonus, excellent pension, and 25 days holiday.
- Why this job: Join a dynamic team in a fast-paced environment focused on great support and communication.
- Qualifications: Experience in IT support leadership, problem-solving, and knowledge of Microsoft and Mac OS technologies required.
- Other info: Opportunity for growth in a company with a strong entrepreneurial spirit.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a 1st / 2nd line End User Support Lead to support, maintain and manage our IT End User devices and systems. Based in our Raunds office, you will be leading a team of End User Support Analysts whilst remaining technically hands on. Within this role it is essential you are adaptable and able to work in an everchanging environment and able to make quick clear and rational decisions, including the ability to delegate.
The role is more than just fixing problems; it's about setting the tone for great support. By leading the team with a focus on consistency and clear communication you will help ensure issues are resolved quickly and users feel supported throughout. The Raunds office is easily commutable from Northampton, Wellingborough, Kettering, Rushden and Corby. At times you may be required to travel to other sites.
What will I be doing as an End User Support Lead:
- Ensuring the team are able to provide 1st and 2nd Line Support to end use devices and associated equipment in Microsoft and Mac OS, iOS & Android based technologies.
- Work closely with the service desk and service delivery teams in addition to the 3rd line teams.
- Support to be provided extends from desktops, laptops, mobile devices to warehousing and transport systems.
- Continuously improve the service delivered to the teams stakeholders.
Skills and experience required:
- Experience leading a team within an IT support-based role.
- A good understanding of active directory and Office365.
- Excellent problem-solving skills.
- Understanding of basic networking topology, DHCP scopes, IP addressing, DNS etc.
- Experience in technical support of End User devices and associated equipment in Microsoft and Mac OS, iOS & Android based technologies.
- Understanding of ITIL methodology is preferred.
- Strong self-starting capabilities.
- Familiarity with device management consoles (e.g. Intune, SCCM, MDM tools).
- Comfortable with remote support tools and troubleshooting.
- Ability to transfer knowledge via appropriate measures to improve first time fix rates and prevent repeat calls.
- Excellent ticket and people management skills.
- Self-motivated approach to researching new technical concepts and emerging technologies.
- Safety-first approach to applying changes and fixes on production systems.
You will need to be confident with working within this environment and may need to lift equipment. An ability to communicate effectively and confidently with customers and IS teams is an absolute must.
What we can offer you:
- Competitive salary and annual company bonus.
- Excellent pension scheme (company contribution of up to 12%).
- 25 days holiday + bank holidays with the option to buy additional days.
- Staff Discount.
- Employee Assistance Programme.
- Exceptional Reward and Recognition events.
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.1bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
End User Support Lead employer: Howdens Joinery
Contact Detail:
Howdens Joinery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Lead
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft and Mac OS, iOS & Android. Being well-versed in these systems will not only boost your confidence but also demonstrate your technical capability during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully led a team in an IT support role. Think about specific challenges you faced and how you motivated your team to overcome them, as this will resonate well with our focus on great support.
✨Tip Number 3
Brush up on your problem-solving skills and be ready to discuss your approach to troubleshooting. Prepare to share instances where you resolved complex issues quickly, as this aligns with our need for adaptability in a fast-paced environment.
✨Tip Number 4
Understand the importance of communication in your role. Be prepared to discuss how you ensure clear communication within your team and with end users, as this is crucial for maintaining a supportive atmosphere and resolving issues efficiently.
We think you need these skills to ace End User Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in leading teams and managing end user devices. Emphasise your familiarity with Microsoft and Mac OS, as well as any experience with device management consoles.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and leadership. Mention specific examples of how you've improved service delivery or resolved complex issues in previous roles, showcasing your problem-solving skills.
Highlight Key Skills: Clearly outline your skills related to active directory, Office365, and basic networking. Make sure to mention your understanding of ITIL methodology and your ability to communicate effectively with both customers and technical teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Howdens Joinery
✨Showcase Your Leadership Skills
As an End User Support Lead, it's crucial to demonstrate your leadership abilities. Be prepared to discuss your experience in managing teams, delegating tasks, and fostering a positive work environment. Share specific examples of how you've motivated your team and improved service delivery.
✨Highlight Technical Proficiency
Make sure to emphasise your technical skills, especially with Microsoft and Mac OS, as well as mobile technologies. Be ready to discuss your familiarity with active directory, Office365, and device management tools like Intune or SCCM. This will show that you can lead from the front while being hands-on.
✨Demonstrate Problem-Solving Abilities
The role requires excellent problem-solving skills, so prepare to share examples of how you've tackled complex issues in the past. Discuss your approach to troubleshooting and how you ensure quick resolutions while maintaining clear communication with users.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. Be ready to explain how you would communicate with both your team and end-users to ensure everyone feels supported and informed.
