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- Tasks: Lead a team to manage our exciting new showroom and enhance customer experiences.
- Company: Join Howdens, the UK's top trade kitchen supplier with a vibrant culture.
- Benefits: Competitive salary, growth opportunities, and a fun work environment.
- Why this job: Be at the forefront of innovation while making a real impact in customer service.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
With the planned opening of our new ‘Howdens Expo’ showroom based in Watford, we are seeking a team lead for our customer co-ordinators and for day-to-day management of the showroom. The Howdens Expo showcases our full kitchen, bedroom and joinery ranges, to generate new leads for depots and account holders.
Responsibilities
- Manage team performance, holidays, absence and co-ordinate team cover
- Host Events and Senior Audiences
- Ensuring that sales leads are passed to depots for sales support
- Providing analysis of activity, trends/insights/feedback/opportunities to senior management team
- Day to day management of the site such as reporting maintenance, upholding health and safety standards, display changes
- Deliver training to new staff
- Work closely with marketing to help promote on social media platforms and provide feedback where necessary
What are we looking for?
- Providing a warm welcome where visitors can explore and learn about our products
- Passion for our product and providing exceptional customer service
- An individual who is proactive in maximising sales opportunities for the whole team
- The ability to build, develop and maintain strong working relationships with depot sales teams
- Confidence and effective communication to all levels of the business
About Howdens
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
Please note that candidates applying for this role must have a valid right to work in the UK, and we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitment@howdens.com with the job title and location, and we will be happy to help you.
Expo Lead Customer Co-ordinator in Watford employer: Howdens Joinery Co.
Contact Detail:
Howdens Joinery Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expo Lead Customer Co-ordinator in Watford
✨Tip Number 1
Get to know the company inside out! Research Howdens, their products, and their values. This way, when you walk into that interview, you can show off your passion and knowledge, making a great impression.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-specific scenarios. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Expo Lead Customer Co-ordinator in Watford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for our products shine through. We love candidates who are genuinely excited about what we do at Howdens, so don’t hold back!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Expo Lead Customer Co-ordinator. We want to see how you can contribute to our team and help us achieve our goals.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Howdens Joinery Co.
✨Know the Product Inside Out
Make sure you’re familiar with Howdens' kitchen, bedroom, and joinery ranges. Being able to discuss specific products and their benefits will show your passion and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a team lead, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on performance management and training.
✨Prepare for Customer Interaction Scenarios
Think about how you would handle various customer service situations. Be ready to share your approach to providing exceptional service and how you would create a welcoming environment for visitors.
✨Understand the Importance of Sales Leads
Familiarise yourself with how sales leads are generated and passed to depots. Be prepared to discuss strategies for maximising these opportunities and how you can contribute to the overall sales goals.
