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- Tasks: Welcome visitors, generate leads, and showcase Howdens Kitchen ranges at the Expo.
- Company: Join Howdens, the UK's top trade kitchen supplier with a vibrant culture.
- Benefits: Competitive salary, development opportunities, and exciting rewards await you.
- Why this job: Make a real impact by connecting customers with their dream kitchens.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic environment with opportunities for growth in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Co-ordinator who will be based at the Expo in Watford. The role is designed to welcome end users to generate new leads for depots and account holders local to the end users’ address. You will meet and greet visitors by appointment and manage ad hoc walk-ins where required. Showcase the Howdens Kitchen ranges by social interaction to understand the end users’ requirements which are then passed on to the depots local to the end user. This role will also support planned open events throughout the year.
Role Dimensions
- Managing incoming web leads to qualify and book appointments for customer expo visits.
- Accurately record end user details to pass to depots and maintaining GDPR compliance.
- Accountable for ensuring the Expo is to a high standard, opens on time, adequate catering, customers are greeted and attended to professionally.
- Leads are processed in accordance with the relevant SLAs.
- Liaising and supporting depots who wish to attend with their customers.
- Showcasing the expo to senior management teams throughout the business.
Key Accountabilities & Responsibilities
- Meet and greet all visitors and put in contact with the relevant person if required, in line with agreed standard of service.
- Maintain an accurate record of visitors to satisfy Health and Safety practices.
- Liaising with onsite personnel to ensure health and safety are adhered to, along with security requirements of the site.
- Capture visitor details, requirements, and book any follow up services where required.
- Strong breadth of product knowledge.
- Co-ordinate visitors booking system.
- Work closely with marketing to help promote on social media platforms and provide feedback where necessary.
Key Performance Indicators
- Lead Conversion Rates to Survey stage.
- Sales Revenue expectations met, in line with the number of visitors.
- No visitor waiting times.
Key Challenges
- A strong application of Howdens product knowledge across all Kitchen ranges and appliances.
- Confidently converse with visitors to match their requirements to the range of products available.
About Howdens
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.1bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
Please note that candidates applying for this role must have a valid right to work in the UK, and we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitment@howdens.com with the job title and location, and we will be happy to help you.
Expo Customer Co-ordinator in Watford employer: Howdens Joinery Co.
Contact Detail:
Howdens Joinery Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expo Customer Co-ordinator in Watford
✨Tip Number 1
Get to know the company inside out! Research Howdens, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! As a Co-ordinator, you'll be meeting and greeting visitors all day. Role-play with friends or family to get comfortable with showcasing products and engaging with potential customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Howdens team. Don’t miss out on this opportunity!
We think you need these skills to ace Expo Customer Co-ordinator in Watford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passion for customer service and kitchens.
Tailor Your Application: Make sure to tailor your application specifically for the Expo Customer Co-ordinator role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Howdens Joinery Co.
✨Know Your Products Inside Out
As a Co-ordinator, you'll need to showcase Howdens Kitchen ranges confidently. Brush up on the product knowledge before your interview. Familiarise yourself with the different kitchen styles and appliances so you can discuss them fluently.
✨Practice Your Greeting Skills
Since you'll be meeting and greeting visitors, practice how you introduce yourself and engage with potential customers. A warm, professional welcome can set the tone for their experience, so think about how you can make a great first impression.
✨Understand the Role's Responsibilities
Make sure you fully grasp the key accountabilities of the position. Be prepared to discuss how you would manage incoming leads, maintain GDPR compliance, and ensure the Expo runs smoothly. Showing that you understand the role will impress your interviewers.
✨Showcase Your Communication Skills
This role requires strong communication skills, especially when liaising with depots and visitors. Prepare examples of how you've effectively communicated in previous roles or situations. Highlighting your ability to connect with people will demonstrate your suitability for the job.
