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- Tasks: Lead a diverse team to enhance customer service and shape company culture.
- Company: Howdens, a leading brand in customer service excellence.
- Benefits: Competitive salary, bonus scheme, and excellent pension contributions.
- Other info: Full-time role with in-office presence required four days a week.
- Why this job: Make a real impact on service experience while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for people development.
The predicted salary is between 40000 - 50000 £ per year.
Howdens is looking for a Customer Service & Planning Manager in Ackton, England. You will lead a diverse team, shaping the service experience and culture. This role requires strong leadership skills, the ability to influence at all levels, and a genuine passion for people development.
Key offerings include:
- Competitive salary
- Bonus scheme
- Excellent pension contributions
The position is full-time and requires in-office presence for at least four days a week.
Strategic Customer Service & Planning Leader employer: Howdens-95ed4e89
Contact Detail:
Howdens-95ed4e89 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Service & Planning Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Howdens on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Howdens' culture and values. Think about how your leadership style aligns with their mission. We want you to show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams and developed people in previous roles. We all love a good story, and it helps paint a picture of your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate candidates who are eager to make a difference in customer service.
We think you need these skills to ace Strategic Customer Service & Planning Leader
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've shaped teams and influenced others, so share specific examples that showcase your ability to lead and inspire.
Passion for People Development: Let us know about your genuine passion for developing people. Include any relevant experiences where you've mentored or coached team members, as this is a key aspect of the role we're looking to fill.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the posting to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Howdens-95ed4e89
✨Know the Company Inside Out
Before your interview, make sure you research Howdens thoroughly. Understand their values, culture, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Strategic Customer Service & Planning Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or influenced change. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise People Development
Since this role involves shaping the service experience and culture, be ready to discuss your approach to people development. Share specific strategies you've used to mentor or train team members, and how these have positively impacted performance.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company. For example, inquire about the team's current challenges or how success is measured in this position.