At a Glance
- Tasks: Engage with trade customers, manage stock, and drive sales in a fast-paced environment.
- Company: Join Howdens, the UK's leading trade kitchen supplier with a strong team culture.
- Benefits: Enjoy competitive pay, bonuses, generous leave, and a fantastic pension plan.
- Other info: Great career development opportunities in a supportive and inclusive workplace.
- Why this job: Be part of a successful team where your contributions directly impact customer satisfaction.
- Qualifications: Sales or customer service experience is a plus; forklift licence desirable.
The predicted salary is between 30000 - 35000 £ per year.
Join Howdens as a Counter Sales Warehouse Person and play a key role in the success of your depot. From first conversation to final collection, you’ll build customer relationships on the trade counter while keeping the warehouse organised, accurate and ready to go.
You’ll be the first point of contact for our trade customers understanding their needs, offering practical advice and turning conversations into sales. Behind the scenes, you’ll make sure stock is safe, well organised and ready for collection or delivery. It’s a hands-on, fast-paced role where everything you do helps deliver a reliable service our trade customers depend on.
What we can offer you:
- Competitive salary, brilliant bonuses and outstanding depot incentives
- Training and ongoing development
- Excellent pension plan with up to 12% company contribution
- Up to 32 days annual leave per year including bank holidays. Holiday entitlement rises with service
- Generous staff discount on Howdens products
- Buy‑as‑you‑earn share scheme
- 40 hour working week
- No evening, Sunday or Bank Holiday working
- Virtual GP access and wellbeing support for you and your family
What we are looking for:
- A valid forklift licence is desirable.
- Experience in a sales, retail or customer service environment
- Motivated by driving sales and delivering excellent customer service.
- Able to adapt quickly and manage a varied, fast paced workload.
- Confident and friendly communicator who builds strong customer relationships.
- Able to clearly explain products and solutions to trade customers.
- Good understanding of stock control and health and safety
- Strong attention to detail, especially when handling stock and maintaining accurate records.
- Good literacy, numeracy and time management skills
- A customer focused approach, with a friendly and professional attitude
- Clear communication and strong organisational and planning skills
What you will be doing:
- Selling the full range of products and services
- Achieving and exceeding individual targets while supporting overall depot performance.
- Processing orders, providing pricing and quotations, and managing delivery expectations
- Generating and following up on leads to drive sales
- Supporting the warehouse when needed to keep the depot running smoothly.
- Maintaining a safe and compliant environment in line with health and safety standards
- Unloading and checking accuracy of incoming stock deliveries in line with health & safety regulations.
- Conducting daily checks on the forklift truck and other mechanical equipment.
- Maintaining stock security on outgoing orders and deliveries.
- Conducting weekly stock checks.
- Rotating stock and keeping the warehouse clean, tidy, and well organised
- Supporting deliveries, collections, and general warehouse activity
What it’s like to work here:
- We take pride in getting things right first time for our customers
- Everyone pulls their weight and supports each other as one team
- It’s a busy depot, so we keep things simple, work fast and get the job done
- We all play a part in the depot’s success and share in the team bonus
- We build trust by doing what we say we will, every day
How to apply:
If Howdens sounds like the kind of place where you can build and develop your career as a Counter Sales Warehouse Person, then we are keen to hear from you.
About Howdens:
Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitment@howdens.com with the job title and location, and we will be happy to help you.
Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
Counter Sales / Warehouse Person in Leatherhead employer: Howdens-95ed4e89
Howdens Joinery is an exceptional employer, offering a dynamic work environment where teamwork and customer satisfaction are at the forefront. With competitive salaries, generous bonuses, and extensive training opportunities, employees can thrive in their careers while enjoying a supportive culture that values individual contributions. Located across the UK, Howdens provides a local business feel with the benefits of a large-scale operation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Sales / Warehouse Person in Leatherhead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
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✨Show Off Your Customer Service Skills
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We think you need these skills to ace Counter Sales / Warehouse Person in Leatherhead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Howdens-95ed4e89, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Howdens-95ed4e89 and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Howdens-95ed4e89 that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Howdens-95ed4e89
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
