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- Tasks: Support clients and learn the insurance industry through hands-on experience.
- Company: Join Howden, a leading insurance provider with a focus on SMEs and individual clients.
- Benefits: Earn £23,000 while gaining a Level 3 qualification and valuable work experience.
- Why this job: Kickstart your career in insurance with a supportive team and structured development programme.
- Qualifications: No prior experience needed; just a passion for learning and strong communication skills.
- Other info: Fun application process with no CV required; travel costs covered for assessment day.
The predicted salary is between 800 - 980 £ per month.
Location: Manchester
Start date: September 2026
Salary: £23,000
Closing date: 28th November 2025
Howden Retail
Our Retail division is spread across the UK and Ireland and focuses on small-medium size enterprises (SMEs), individual clients and private high-net-worth clients, providing them with tailored insurance solutions that meet their unique needs. Whatever the question, the concern, or the risk, we can get the right experts in a room and find the right answer.
Corporate and Commercial Division
We support various sizes and types of businesses from local tradespeople such as a self-employed plumber to well-established large businesses. Our team provide expert guidance on all aspects of commercial insurance helping a wide range of sectors from hospitality and leisure, manufacturing, construction, retail, technology, real estate, rail, motor trade, haulage to professional and financial services.
If you are curious about stepping into the world of insurance and managing clients, this could be a perfect first step in your career.
What is the role?
This is a one-year apprenticeship programme where you'll start your career as an Account Handler, learning how to support clients and understand the world of insurance from the ground up. You'll gain hands-on experience working with our expert teams, helping clients with their insurance needs, and learning how businesses protect themselves against different risks. As an Account Handler, you may be assigned to one insurance area or act as a generalist and support many different lines of commercial insurance. You will be part of a friendly and supportive team who will guide you every step of the way. One day a week will be dedicated to studying towards a Level 3 qualification, all while earning a salary and gaining valuable real-world experience.
What you'll do?
- You will gain a nationally recognised Level 3 qualification for your relevant programme. As part of this, you'll spend one day a week studying with your dedicated trainer, who will support you every step of the way to ensure you're set up for success.
- Take part in a year long structured development programme designed to help you build the skills and confidence needed to thrive in your role. All of our apprentices take part in this programme, so you'll have a group of peers to learn alongside.
- Learn the foundations of insurance through hands-on learning and structured apprenticeship training.
- Enhance your understanding of client needs by supporting the management of existing insurance policies.
- Strengthen your written communication by drafting professional email correspondence for clients.
- Build your verbal communication skills by learning how to manage telephone calls from clients and insurers, assisting with their queries and offering helpful advice.
What are we looking for?
- No experience in insurance is required; we'll teach you everything you need to know!
- Final year sixth form/college students or recent college leavers.
- GCSE English and Maths at Grade C or 4.
- Confident communicators who are comfortable speaking on the phone with people at all levels.
- Tenacious and resilient individuals who thrive on challenges.
- Individuals who are driven to learn and develop their careers in insurance.
- Intellectually curious individuals who want to learn and grow.
- Strong interpersonal and relationship management skills.
- Strong written communication skills and attention to detail.
Application process
Our application process is designed to help you show your potential, not to test what you already know!
- Online application form - no CV required: We believe you're more than just a document, so we won't ask you to submit a CV. Please upload a blank document on the application form.
- Online gamified assessment: These games will help us understand your natural strengths and how you approach different situations. There are no right or wrong answers. You can complete this stage on your phone or laptop, whichever suits you best!
- Pre-recorded video interview: You will record your answers to a few questions using your phone or laptop, giving you the chance to tell us more about yourself in your own time in a relaxed setting.
- Assessment centre: Our final stage is an in-person assessment day at one of our offices close to you. You'll take part in some fun group activities and meet our team in a relaxed setting. This day is all about getting to know you better and for you to see what it's like to be part of Howden and experience our culture. We'll cover all your travel costs for this day!
At Howden, we are committed to developing and maintaining a culture of equality and diversity in the workplace and welcome applications from all backgrounds.
We’re here to guide you through every step of the process! From exploring the roles on offer and understanding our assessments, to tips on how to ace your video interview - we have got you covered! You will also get behind-the-scenes insights into our assessment days: including how to prepare, what to wear, and what to expect. Think of us as your career coaches, right by your side from start to finish.
Insurance Account Handler Apprenticeship 2026 in Warrington employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Account Handler Apprenticeship 2026 in Warrington
✨Tip Number 1
Get familiar with the company culture! Before your assessment day, check out Howden's social media and website to understand their values and what they stand for. This will help you connect better during your interview.
✨Tip Number 2
Practice makes perfect! Use the pre-recorded video interview to showcase your personality. Prepare answers to common questions and practice speaking clearly and confidently. Remember, it’s all about being yourself!
✨Tip Number 3
Engage with your peers! During the assessment centre, don’t just focus on impressing the assessors; build rapport with other candidates too. You’re all in this together, and teamwork is key in the insurance world.
✨Tip Number 4
Don’t forget to ask questions! Show your curiosity by preparing a few thoughtful questions about the role or the company. This not only demonstrates your interest but also helps you figure out if it’s the right fit for you.
We think you need these skills to ace Insurance Account Handler Apprenticeship 2026 in Warrington
Some tips for your application 🫡
Be Yourself: When filling out the application form, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and your curiosity about the insurance world.
Keep It Clear and Concise: Make sure your written responses are clear and to the point. We appreciate good communication skills, so focus on expressing your thoughts in a straightforward manner while still being engaging.
Practice Makes Perfect: Before jumping into the pre-recorded video interview, practice your answers to common questions. This will help you feel more comfortable and confident when it’s time to hit record. Remember, we want to see the best version of you!
Check Your Details: Double-check your application for any typos or errors. Attention to detail is key in our industry, and we want to see that you take pride in your work. Once you're happy with it, head over to our website to submit your application!
How to prepare for a job interview at Howden
✨Know Your Stuff
Before the interview, take some time to research Howden and the insurance industry. Understand their focus on SMEs and high-net-worth clients. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Since you'll be doing a pre-recorded video interview, practice answering common questions out loud. This will help you articulate your thoughts clearly and reduce any nerves. You can even record yourself to see how you come across!
✨Show Off Your Communication Skills
As an Account Handler, strong communication is key. During the interview, demonstrate your verbal skills by speaking clearly and engagingly. Don’t forget to showcase your written communication skills too, as they’ll be important in drafting emails for clients.
✨Be Yourself
Howden values authenticity, so don’t be afraid to let your personality shine through. Share your passion for learning and your curiosity about the insurance world. Remember, they’re looking for someone who fits into their friendly team culture!