At a Glance
- Tasks: Support our Protection team with admin tasks and case management activities.
- Company: Join a dynamic team in a leading financial services firm.
- Benefits: Flexible hours, hybrid working options, and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference by helping clients navigate their protection needs.
- Qualifications: Experience in case management or financial services is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Role Overview
We are seeking a highly organised and proactive Administrator to support our Protection team, with additional responsibility for case management activity across the department. This role is primarily focused on providing high-quality executive and administrative support, including diary management, meeting coordination, communication handling, and helping ensure the smooth day-to-day running of the team. Alongside these core duties, the successful candidate will also assist with protection case management by monitoring progress, maintaining accurate records, liaising with clients and providers, and helping to keep cases on track through to completion. The ideal candidate will demonstrate excellent organisational skills, strong communication, discretion, and a keen attention to detail.
Main Responsibilities
- Administration & Departmental Support: Manage the department Directors diary, client appointments, and internal meetings. Organise departmental meetings, prepare agendas, and take meeting minutes. Handle correspondence, calls, and emails on behalf of the department Director. Coordinate travel arrangements as required and manage expenses. Assist with general administrative tasks to ensure smooth operation of the department. Liaise with the company's central teams (IT, Compliance & Operations) as the main point of contact for the department, ensuring collaboration. Assist with any tasks or projects with the central teams that have a direct effect on the department.
- Case Management: Assist in the preparation and review of protection plans and documentation. Conduct research to support recommendations for clients regarding protection solutions. Maintain accurate records of client information, policy details, and correspondence. Ensure compliance with regulatory and company standards. Prepare reports and summaries for client meetings and departmental reviews. Carry out general case management tasks until policies are on risk. Ensure constant communication with the clients with updates on the case progression.
Qualifications & Experience
Experience in case management, specifically in a high value Protection or Financial Services role is desirable. Knowledge of inheritance tax, protection products, or general financial services is preferred. Competent within the Microsoft Office suite and relevant industry software.
Key Skills & Attributes
- Organisation: Ability to prioritise tasks and manage multiple responsibilities efficiently.
- Basic people Management: Capable of coordinating small projects in the department with the support of the central teams.
- Excellent Communication: Clear, professional verbal and written skills for effective liaison with clients, colleagues and providers.
- Attention to Detail: Precise in documentation, client records on the CRM, and administrative tasks.
- Discretion and Integrity: Maintain confidentiality with sensitive client and departmental information.
- Adaptability: Comfortable working in a fast-paced environment and responding to changing priorities.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Team Administrator and Case Manager employer: Howden
At Howden, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that values work-life balance, including flexible hours and hybrid working options. Join us to be part of a team that not only prioritises high-quality service but also invests in your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Team Administrator and Case Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in roles similar to the Team Administrator and Case Manager. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to administration and case management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the fast-paced environment mentioned in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Administrator and Case Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Administrator and Case Manager role. Highlight your organisational skills and any relevant experience in case management or financial services. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of your past experiences that align with the responsibilities listed in the job description. We love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. Whether it's your CV, cover letter, or any other documents, keep it concise and engaging. We appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Howden
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Administrator and Case Manager. Familiarise yourself with diary management, meeting coordination, and case management tasks. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise tasks and ensure smooth operations, as this will highlight your suitability for the position.
✨Communicate Clearly and Professionally
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer about the team dynamics or departmental goals, showing that you're engaged and proactive.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position, especially when handling client records and documentation. Bring along examples of how you've maintained accuracy in your previous roles. During the interview, be mindful of your own presentation and materials, as this will reflect your commitment to detail.
