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- Tasks: Lead the strategic direction of our HR Service Delivery platform and enhance user experience.
- Company: Join Howden Group Holdings, a forward-thinking company transforming HR services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of HR innovation and make a real impact on service delivery.
- Qualifications: Experience in product management with a focus on ServiceNow HRSD and strong stakeholder skills.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
The predicted salary is between 48000 - 72000 £ per year.
Here at Howden Group Holdings, we are transforming the way we deliver HR services to our business and this is an exciting time to join our evolving HR function as we look to drive commercially aligned and strategic HR support to our stakeholders.
Reporting to the Global Head of HRIS, the HRIS Lead, the ServiceNow HRSD Product Manager will own the strategic direction and roadmap for the organisation’s HR Service Delivery platform. This role is responsible for defining the vision, prioritising enhancements, and ensuring the platform delivers maximum value to the business. While not directly performing configuration, the Product Manager will oversee governance, guide design decisions, and manage vendor or technical resources to implement solutions aligned with organisational goals.
The role requires strong partnership with HR, IT, and business stakeholders to ensure ServiceNow HRSD supports efficient, scalable, and user-friendly HR services.
Key Accountabilities:- Define and maintain the strategy and roadmap for ServiceNow HRSD, ensuring alignment with business objectives.
- Act as the product owner and subject matter expert for ServiceNow HRSD capabilities and HR service delivery processes.
- Oversee requirement gathering and solution design, ensuring proposed configurations meet business needs.
- Manage platform governance, including standards, best practices, and optimisation initiatives.
- Prioritise and manage the delivery of enhancements and new functionalities through vendor or technical teams.
- Ensure robust testing and quality assurance processes for all changes.
- Monitor platform performance and user experience; recommend improvements and automation opportunities.
- Stay current with ServiceNow HRSD innovations and industry best practices; advise on adoption of new features.
- Act as the primary liaison between HR, IT, and vendors for all HRSD-related initiatives.
- Provide thought leadership on HR service delivery transformation and process improvement.
- Proven experience in product management or ownership within ServiceNow HRSD.
- Strong understanding of HR processes and workflows (case management, employee lifecycle).
- Ability to define and execute strategic roadmaps and manage complex projects.
- Excellent stakeholder management, communication, and influencing skills.
- Familiarity with data governance, integrations, and platform optimisation.
- Experience with other HRIS platforms (e.g., Workday) is desirable.
- Collaborative, client-focused, and results-driven mindset.
Service Now HRSD Team Lead employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Now HRSD Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in HR and IT, and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by diving deep into ServiceNow HRSD. Brush up on the latest features and best practices, so you can impress the interviewers with your knowledge and show them you're the perfect fit for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. When you find a role that excites you, tailor your approach and show them why you’re the ideal candidate through your passion and expertise.
✨Tip Number 4
Keep an eye on our website for the latest job openings. We regularly update our listings, and applying directly through us can give you a better chance of landing that dream job in HR service delivery!
We think you need these skills to ace Service Now HRSD Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ServiceNow HRSD Team Lead. Highlight your experience with product management and HR processes, and don’t forget to mention any relevant projects that showcase your skills in managing complex initiatives.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your understanding of HR service delivery and how you can contribute to transforming HR services at Howden Group Holdings.
Showcase Your Stakeholder Management Skills: Since this role involves a lot of collaboration, make sure to highlight your communication and influencing skills. Share examples of how you've successfully partnered with different teams in the past to achieve common goals.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Howden
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow HRSD. Understand its capabilities, features, and how it aligns with HR processes. Be ready to discuss how you've used it in the past or how you would approach managing its roadmap.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with HR, IT, and other stakeholders. Think about times when you successfully influenced decisions or navigated complex project dynamics—these stories will resonate well.
✨Demonstrate Strategic Thinking
Be ready to talk about how you define and execute strategic roadmaps. Share your thought process on prioritising enhancements and managing platform governance. This will show that you can think beyond the day-to-day tasks and focus on long-term goals.
✨Stay Current with Industry Trends
Familiarise yourself with the latest innovations in ServiceNow HRSD and broader HR service delivery trends. Being able to discuss recent developments or best practices will demonstrate your commitment to continuous improvement and thought leadership.
