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- Tasks: Lead the strategy for our HR Service Delivery platform and drive impactful enhancements.
- Company: Join Howden Group Holdings, a forward-thinking company transforming HR services.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Be at the forefront of HR innovation and make a real difference in service delivery.
- Qualifications: Experience in product management with a focus on ServiceNow HRSD and strong stakeholder skills.
- Other info: Dynamic role with excellent career advancement potential in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Here at Howden Group Holdings, we are transforming the way we deliver HR services to our business and this is an exciting time to join our evolving HR function as we look to drive commercially aligned and strategic HR support to our stakeholders.
Reporting to the Global Head of HRIS, the HRIS Lead, the ServiceNow HRSD Product Manager will own the strategic direction and roadmap for the organisation’s HR Service Delivery platform. This role is responsible for defining the vision, prioritising enhancements, and ensuring the platform delivers maximum value to the business. While not directly performing configuration, the Product Manager will oversee governance, guide design decisions, and manage vendor or technical resources to implement solutions aligned with organisational goals.
The role requires strong partnership with HR, IT, and business stakeholders to ensure ServiceNow HRSD supports efficient, scalable, and user-friendly HR services.
Key Accountabilities:- Define and maintain the strategy and roadmap for ServiceNow HRSD, ensuring alignment with business objectives.
- Act as the product owner and subject matter expert for ServiceNow HRSD capabilities and HR service delivery processes.
- Oversee requirement gathering and solution design, ensuring proposed configurations meet business needs.
- Manage platform governance, including standards, best practices, and optimisation initiatives.
- Prioritise and manage the delivery of enhancements and new functionalities through vendor or technical teams.
- Ensure robust testing and quality assurance processes for all changes.
- Monitor platform performance and user experience; recommend improvements and automation opportunities.
- Stay current with ServiceNow HRSD innovations and industry best practices; advise on adoption of new features.
- Act as the primary liaison between HR, IT, and vendors for all HRSD-related initiatives.
- Provide thought leadership on HR service delivery transformation and process improvement.
- Proven experience in product management or ownership within ServiceNow HRSD.
- Strong understanding of HR processes and workflows (case management, employee lifecycle).
- Ability to define and execute strategic roadmaps and manage complex projects.
- Excellent stakeholder management, communication, and influencing skills.
- Familiarity with data governance, integrations, and platform optimisation.
- Experience with other HRIS platforms (e.g., Workday) is desirable.
- Collaborative, client-focused, and results-driven mindset.
Service Now HRSD Product Owner employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Now HRSD Product Owner
✨Tip Number 1
Network like a pro! Reach out to current employees at Howden Group Holdings on LinkedIn. Ask them about their experiences and any tips they might have for landing the ServiceNow HRSD Product Owner role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow HRSD. Familiarise yourself with its features and how it aligns with HR processes. We want you to showcase your expertise and demonstrate how you can drive value for the business right from the get-go!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've managed product roadmaps or improved HR service delivery in the past. We love hearing about real-life experiences that highlight your problem-solving abilities and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who are eager to contribute to our evolving HR function.
We think you need these skills to ace Service Now HRSD Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ServiceNow HRSD Product Owner. Highlight your experience with product management and HR processes, and don’t forget to mention any relevant projects that showcase your skills in managing complex initiatives.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about transforming HR services and how your background aligns with our goals at Howden Group Holdings. Be sure to mention specific examples that demonstrate your expertise in ServiceNow HRSD.
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to work collaboratively with HR, IT, and other stakeholders. Share examples of how you've successfully managed relationships and influenced decisions in previous roles, as this is key for the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Howden
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow HRSD. Understand its capabilities, features, and how it aligns with HR processes. Be ready to discuss how you've used it in the past or how you would approach its implementation.
✨Showcase Your Strategic Thinking
Prepare to talk about how you would define and maintain a strategic roadmap for HR service delivery. Think of examples where you've successfully prioritised enhancements or managed complex projects, and be ready to share those stories.
✨Master Stakeholder Management
Since this role involves liaising with HR, IT, and vendors, think of ways you've effectively communicated and influenced stakeholders in previous roles. Have specific examples ready that demonstrate your ability to build strong partnerships.
✨Stay Current with Industry Trends
Research the latest innovations in ServiceNow HRSD and broader HR service delivery trends. Be prepared to discuss how these could benefit the organisation and suggest potential improvements or automation opportunities.
