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- Tasks: Manage complex insurance claims from start to finish, ensuring excellent client service.
- Company: Join Howden, a leading insurance provider known for its commitment to client satisfaction.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team that values innovation and continuous improvement in the insurance sector.
- Qualifications: Experience with high net worth clients and strong knowledge of insurance law is essential.
- Other info: Opportunity for mentorship and training to enhance your skills and career growth.
The predicted salary is between 43200 - 72000 ÂŁ per year.
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Recruitment Coordinator at Howden Group Holdings
Senior Claims Handler
Job Purpose
To manage complex insurance claims efficiently from start to finish, ensuring excellent client service, effective negotiation with insurers, and support for continuous improvement across the claims function.
Key Accountabilities
- Deliver an exceptional claims service and customer experience, ensuring client needs are met from FNOL to settlement.
- Manage and nurture relationships with clients, acting as a key liaison and maintaining clear communication throughout the claims process.
- Attend client premises when necessary to support investigations and ensure satisfactory resolution.
- Handle routine, complex, and contentious claims using deep knowledge of insurance law and policy coverage to influence outcomes.
- Proactively manage large or complex claims from cradle to grave, ensuring client needs are prioritised throughout.
- Review and challenge insurer decisions on liability, sharing insights with the wider team through case studies or training.
- Build and maintain strong relationships with insurers, loss adjusters, and external experts to ensure efficient claim resolution.
- Represent the Howden Claims Division as an ambassador, promoting our values and proposition to clients, colleagues, and suppliers.
- Internal Collaboration & Reporting
- Collaborate with internal teams to improve the client journey and claims experience, providing feedback and recommendations.
- Report on complex claims, large losses, and emerging risks to key stakeholders and the wider business.
- Support the Head of Private Client Claims in training and mentoring team members to maintain high standards of competence.
- Develop training materials with the Risk Management Team, focusing on market trends and technical developments.
- Monitor and analyse claim trends, contributing to strategic discussions and improvements.
- Maintain an open \’early warning\’ culture to identify and address potential issues or E&Os early.
- Stay up-to-date with case law, legislation, new products, and market developments to ensure technical excellence.
- Provide mentoring and coaching to local Claims team and wider Division.
Skills and Experience
- Skilled in working with private and high net worth clients, ensuring tailored and professional service.
- Possess comprehensive knowledge of Consumer Claims, including core classes, established Case Law, GDPR, FCA/FOS regulations, and the CII\’s Code of Ethics.
- Well-versed in Howden\’s product range, policy wordings, and service standards.
- Take ownership of personal development through continuous learning, including reading, eLearning, attending courses, and pursuing professional qualifications to meet CPD requirements.
- Demonstrate a high level of technical insurance expertise, regularly assessed through in-house testing.
- Maintain strong accuracy and attention to detail in all aspects of work.
- Efficient in processing tasks swiftly while maintaining quality.
- Capable of prioritising workloads effectively to meet tight deadlines.
- Deliver outstanding client service with a focus on individual needs and expectations.
- Adapt communication style to suit each client\’s level of understanding, considering any vulnerabilities or special requirements.
- Proficient in negotiation and broking, with a track record of successful outcomes.
- Able to influence and persuade stakeholders confidently.
- Excel at troubleshooting and resolving complex issues.
- Confident in presenting information and recommendations clearly and professionally to clients.
- Communicate effectively both orally and in writing.
- Skilled in gathering and analysing client information to inform decisions.
- Understand key principles of Corporate Governance, financial awareness, and business operations.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Industries
Insurance
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Senior Claims Handler employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends in insurance claims and legislation. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-evolving industry.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work with high net worth clients. Building relationships can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex claims in the past. Highlighting your negotiation skills and client service experience will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to collaborate with internal teams by discussing any past experiences where you improved processes or client journeys. This will demonstrate your proactive approach and alignment with our values at StudySmarter.
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing complex insurance claims. Use specific examples that demonstrate your skills in client service, negotiation, and knowledge of insurance law.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the key accountabilities. Mention your experience with high net worth clients and your ability to handle contentious claims.
Highlight Continuous Improvement: In your application, emphasise any previous experiences where you contributed to process improvements or training initiatives. This shows your commitment to enhancing the claims function.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples of how you've successfully managed relationships with clients and stakeholders. Highlight your ability to adapt your communication style to different audiences.
How to prepare for a job interview at Howden
✨Showcase Your Technical Knowledge
Make sure to demonstrate your deep understanding of insurance law and policy coverage during the interview. Be prepared to discuss specific cases where you've successfully influenced outcomes, as this will highlight your expertise and problem-solving skills.
✨Emphasise Client Relationship Management
Since the role involves managing complex claims and nurturing client relationships, share examples of how you've effectively communicated with clients in the past. Highlight your ability to adapt your communication style to meet individual client needs, especially for high net worth clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle contentious claims or challenging situations. Prepare scenarios from your previous experience where you successfully navigated complex claims, showcasing your negotiation skills and ability to resolve issues.
✨Demonstrate Continuous Improvement Mindset
Discuss how you stay updated with industry trends, case law, and market developments. Mention any training or mentoring experiences you've had, as well as how you've contributed to improving processes within your previous roles.
