Aurum Administration Assistant in Romford

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Purpose: The Administrative Assistant will provide dedicated administrative and operational support to KGM’s High Net Worth motor underwriting team, Aurum. The role is focused on broker documentation, finance-related administration, workflow reporting, and supporting the wider existing business function to ensure high service standards are maintained with brokers and clients. This role is key in relieving underwriting staff of routine administrative activity, enabling them to focus on underwriting, broker engagement, and technical decision-making.

Key Responsibilities

• Broker Documentation & Issuance: Issue policy documentation for new business, renewals, and mid-term adjustments (MTAs) in line with internal service standards. Prepare and issue additional documentation such as schedules, certificates, proof of no claims, and endorsements as required. Draft standard correspondence and letters to brokers and clients.
• Financial Administration: Support age debt management, including daily monitoring, reporting, and liaison with Credit Control/Brokers. Assist with Direct Debit administration, including setting up new Direct Debit agreements and maintaining existing arrangements. Support queries relating to instalments, cancellations, and amendments.
• Workflow & Reporting: Produce and maintain daily workflow and activity reports for the Aurum team. Support ad-hoc reporting requests for management as required.
• Operational & System Support: Assist underwriters and underwriting assistants by loading new quotes onto the underwriting platform, processing low-level MTAs and clerical adjustments where appropriate, making typographical or non-technical amendments under instruction, and supporting document and wording updates within the underwriting system.
• Broker & Business Support: Manage new broker set-up, including system creation and onboarding administration. Maintain broker records and support broker commission changes in line with approvals. Act as first-line support for broker administrative queries.
• Telephone & Client Service: Provide call overflow support for the existing business function during peak periods. Take accurate messages and ensure follow-up is completed within agreed service levels.
• General Support: Work closely with Underwriting Assistants and Underwriters to support day-to-day team priorities. Maintain accurate records and ensure all activity complies with internal processes and FCA requirements. Provide wider administrative support to the Aurum team as required.

Skills & Experience

• Essential: Previous experience in an administrative or support role. Strong attention to detail and accuracy. Good organisational skills with the ability to manage multiple tasks. Confident using Microsoft Office, particularly Outlook and Excel. Strong written communication skills. Professional and courteous telephone manner.
• Desirable: Experience working within insurance, financial services, or a regulated environment. Knowledge of motor insurance or underwriting support functions. Experience dealing with brokers or third-party intermediaries.

Personal Attributes

• Reliable and conscientious with a strong work ethic.
• Proactive and willing to support wherever required.
• Able to work well within a team environment.
• Calm under pressure and able to manage competing priorities.
• Willing to learn new systems and processes.

Reporting Line: Reporting to the Head of Aurum.

What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments: We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Fixed Term Contract (Fixed Term)