At a Glance
- Tasks: Manage UK client accounts and ensure top-notch service while building strong relationships.
- Company: Dynamic company focused on employee benefits with a supportive team culture.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Opportunity for career advancement and involvement in multinational client projects.
- Why this job: Join a vibrant team and make a real difference in clients' employee benefits strategies.
- Qualifications: 3+ years in employee benefits, strong communication skills, and a proactive attitude.
The predicted salary is between 40000 - 50000 £ per year.
This opening is a full-time role which is currently home based but will require office-based attendance at least once a month. The purpose of the role is to maintain a portfolio of UK clients from an account management standpoint to ensure excellent client service and the building of strong relationships. You will be expected to build on the knowledge that you have in order to handle a variety of group plans/employee benefits. There is good variety in the role which comes from looking after multinational clients, typically who rely on us to organise their UK and global benefits, including but not limited to benefits such as Group Risk, Group Health Insurance, and Retirement plans.
Duties:
- Managing a portfolio of UK SME clients, working alongside a consultant and providing day to day support of client accounts across a range of pensions, group risk and group healthcare.
- Direct contact with clients to resolve queries, support relationship development and ensure timely delivery of services.
- Obtaining and managing information relating to the client's existing benefits and sourcing the appropriate information to carry out any necessary analysis.
- Liaising with insurance providers to organise the completion of renewal exercises in a timely manner and obtaining quotes from the market.
- Obtaining new business quotations and supporting the market review process and end to end onboarding of new business clients.
- Manage and prepare client data for reports and to issue to providers.
- Working with clients on their benefits strategy to ensure it aligns with their business strategy.
- Merger & Acquisition data gathering, analysis and report writing.
- Client liaison regarding communication of benefits, paperwork completion e.g., Application forms.
- Producing draft renewal recommendation reports.
- Managing client membership changes in a timely manner.
- Contributing towards internal provider panel maintenance, including provider feedback.
- Ensuring the back-office system is maintained with relevant client/plan information and appropriate management of the scheme tasks including proactive follow up with clients and keeping your consultant updated at all times.
- Supporting the maintaining of compliance documents and processes within the firm.
- From time-to-time employees in this role may be required to travel.
- Any other duty as required by the line manager commensurate with the post.
What's needed for me to do this role?
- Minimum of 3 years Employee Benefits experience from either a large insurer or similar consultancy practice.
- Strong technical understanding of employee benefits design and products across group healthcare, group risk and pensions.
- Proven experience of providing quality support and building credible client relationships.
- Evidence of using an internal client relationship management database.
- Ability to prioritise, organise and carry out tasks within deadlines.
- Strong IT skills - Microsoft Word, Excel, PowerPoint and Outlook.
- Excellent attention to detail and being process driven.
- Ability to communicate clearly and concisely via email, video call, phone or face to face.
- Proactive and team player.
- Hold professional qualifications GR1 and/or IF7 preferred but not essential.
- Strong decision-making ability.
- Time management skills.
Remote Account Manager – Employee Benefits & UK Clients employer: Howden
As a Remote Account Manager for Employee Benefits, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. With the flexibility of remote work complemented by monthly office interactions, you will enjoy a balanced work-life environment while managing a diverse portfolio of UK clients. Our commitment to excellence in client service and strong relationships ensures that you will find meaningful and rewarding employment, backed by comprehensive training and opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Account Manager – Employee Benefits & UK Clients
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. We want you to shine, so practice common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. We recommend mentioning something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names pop up when we’re reviewing candidates!
We think you need these skills to ace Remote Account Manager – Employee Benefits & UK Clients
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Remote Account Manager. Highlight your experience in employee benefits and client management, and don’t forget to showcase your strong technical understanding of group healthcare, group risk, and pensions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to build relationships and provide excellent client service.
Show Off Your IT Skills:Since strong IT skills are a must, make sure to mention your proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. If you’ve used any client relationship management databases, be sure to include that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Howden
✨Know Your Employee Benefits Inside Out
Make sure you brush up on your knowledge of employee benefits, especially group healthcare, group risk, and pensions. Be ready to discuss how these products work and how they can benefit clients. This will show that you're not just familiar with the basics but can also provide valuable insights.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Think about specific situations where you resolved issues or improved client satisfaction. This will demonstrate your ability to connect with clients and provide excellent service.
✨Be Ready for Technical Questions
Expect some technical questions related to employee benefits design and products. Brush up on your understanding of the market and be prepared to discuss how you would approach various scenarios, such as managing renewals or sourcing quotes. This will highlight your expertise and problem-solving skills.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple client accounts, be prepared to discuss how you prioritise tasks and stay organised. Share specific tools or methods you use to keep track of deadlines and client communications. This will reassure them that you can handle the demands of the position.
