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For Companies At a Glance
- Tasks: Support user adoption of digital platforms and create engaging training materials.
- Company: Join Howden, a leader in digital innovation with a collaborative spirit.
- Benefits: Flexible working options, competitive pay, and opportunities for personal growth.
- Other info: Work remotely and enjoy a vibrant culture focused on innovation.
- Why this job: Make a real difference by enhancing user experience in a dynamic tech environment.
- Qualifications: Experience in creating training content and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Product Coordinator will play a key role in supporting the successful adoption and usage of Howden's digital ecosystem platforms. The role is responsible for developing quality training materials, supporting change management activities and maintaining knowledge resources. This position works closely with our Change Management Lead, Product Managers and key business stakeholders to support and improve user experience.
Key Responsibilities
- Change Management Support
- Support change management activities across our ecosystem including:
- Adoption reporting
- Supporting user engagement initiatives
- Organising and facilitating periodic feedback sessions
- Coordinating structured feedback campaigns
- Act as a central point of coordination between users, product teams and change stakeholders.
- Training & Documentation
- Production of clear, user-friendly training materials which include but are not limited to:
- Internal and external user guides
- Onboarding guides
- Process documentation
- Training presentations and slide decks
- Create and maintain training videos to support internal users in navigating and using the platform effectively.
- Ensure all training materials are kept up to date in line with platform enhancements and feature changes.
- Reporting & Insights
- Track and report client onboarding and adoption statistics to key stakeholders across Howden.
- Support in the analysis of engagement and usage data to help inform change and product decisions.
- Knowledge Management & Intranet
- Develop and maintain the internal intranet site and asset bank within the Single Source of Truth (SharePoint intranet).
- Ensure documentation, training assets and resources are well organised, accessible and easy to navigate.
- Coordinate with the Global Marketing business area to ensure other internal social media platforms (Viva Engage, Howden World) are updated regularly with accurate programme information.
- Stakeholder Engagement
- Work closely with Change and Product Managers to support product updates and change initiatives.
- Assist in ensuring consistent communication and messaging to internal business users and stakeholders throughout the product lifecycle.
- User Support
- Provide Level 1 support to internal and external users of digital ecosystem products across all active implementations as required.
- This will be reviewed regularly to manage workload and capacity effectively.
- Log, triage and resolve user issues, escalating where appropriate and ensuring timely communication with users.
Skills & Experience
Essential
- Experience producing training materials, user guides or process documentation for internal/b2b audiences
- Experience creating training videos or other media content.
- Strong organisational skills, with the ability to prioritise tasks according to business needs.
- Ability to work autonomously within a remote/hybrid working environment.
- Experience working directly with customers in either a B2C or B2B environment.
Desirable
- Experience supporting change management or user adoption activities.
- Experience working within product, technology or digital environments.
- Experience developing and maintaining SharePoint intranet sites.
- Experience working within the Insurance or Employee Benefits sector.
Product Coordinator employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product coordination. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio of your training materials or user guides. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces!
We think you need these skills to ace Product Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in producing training materials and supporting change management. We want to see how your skills align with the role of Product Coordinator!
Showcase Your Creativity: If you've created training videos or engaging user guides, don’t hold back! Include links or examples in your application. We love seeing innovative approaches that enhance user experience.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and make sure your language is easy to understand. We appreciate clarity just as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Howden
✨Know Your Stuff
Before the interview, dive deep into Howden's digital ecosystem platforms. Familiarise yourself with their features and how they enhance user experience. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Training Skills
Prepare examples of training materials you've created in the past. Bring along samples of user guides or training videos to demonstrate your ability to produce clear and engaging content. This will highlight your relevant experience and make you stand out.
✨Engagement is Key
Think about how you can support user engagement initiatives. Be ready to discuss strategies you've used in previous roles to gather feedback and improve user adoption. Showing that you understand the importance of user feedback will resonate well with the interviewers.
✨Be Organised and Proactive
During the interview, emphasise your strong organisational skills. Share how you prioritise tasks and manage your workload, especially in a remote or hybrid environment. This will reassure them that you can handle the responsibilities of the Product Coordinator role effectively.